Hi Roger, Just feel I have to respond to your missive, I am English although I live in Texas now. The response you sent to me regarding my criticism of the Legacy organisation is different from this one but let me answer you. 1. When the market took a downturn it involved all industries not just Legacy, luckily these other companies did not take the Legacy view and essentially abandon an existing customer base. 2. Surviving difficult times may well involve developing new products/ markets but ignoring an existing customer base is ludicrous. All it does is lose existing business and develop a group of ex customers with an axe to grind. 3.Your statement that Legacy have changed bears no relevance to reality, they have only changed by deciding to make public their decision to abandon their customers to their own devices. 4. When I was in business it occasionally involved ending support for a product, this did not mean just walking away from our customers. I would find another way to support the products, this may well mean finding another company or even a person who could do this. This has meant, occasionally, a new company being created which flourished and ended up employing more people. 5. I can only assume you have never had to run a business as your comments seem to me to be naive, I ran Ops for a small multi-national with 6 sites in Germany, UK and USA and so I feel qualified to criticize. 6. Constructive feedback ref poor service was something I appreciated from my customers as it was a way to improve service and not regarded as "bleating" 7.Finally in your response to ME you stated that we would be better employed doing something constructive for veterans/ remembrance day than "bleating" about Legacy customer service..My family lost one member on the Burma railway, another shot up on D Day , another lost during the blitz of London.As such I consider your cavalier remarks about what we should do regarding remembrance day both offensive and just a way of deflecting from the subject, my family are well aware of their duties during this annual event.Your comment somewhat surprised me considering your claim to have a military background. My personal experience makes me well aware of the skill sets, cash flow and staff needed to run an international business and as such I feel well qualified to criticize what I consider to be poor service, and I have done so. As I previously.stated I say it the way it is, and not defend the way I wish it was. Ron T. " On Tue, Nov 14, 2017 at 8:14 PM, Tim Krause <artmarb...@comcast.net> wrote:
> Hello All, > > I've been away from my computers since Wed of last week and I came back > today seeing this a way to improve, thread. We have very few rules in this > group and as the moderator I've tried to guide this group towards creating > positive experiences for all owners regardless of where the equipment came > from. I wrote the preamble of the groups mission so many years ago and > yet today I feel it remains true to the goals of the group and our > cyber-world that we created. For those that have never seen my > introduction, I will post it here. > > "Welcome to the *Legacy Ornamental Mills* support group. > > We are a group of individuals interested in learning how to use Legacy / > Phantom Engineering's equipment. Our group has a wide range of members > from the hobbyist to the full time professional wood workers. Our members > own a wide range of equipment ranging from the original IRT model, > woodchuck series, the newer style red machines and even CNC upgrades and > fully CNC models. We welcome all Legacy equipment owners and prospective > buyer. Please note that we are not affiliated with Legacy or Phantom > Engineering. > > Our official Website can be found at ORNAMENTALMILLS.COM. There you will > find some past articles that have been highlighted. There is only a small > portion of tips stored there. The real gold can be found by looking at > some of the older messages. In time it will be expanded and remodel to > reflect the real extent of our users knowledge. Until then, we strongly > encourage new members to ask questions. Please don't be shy or concerned > about asking what might appear to be a dumb question. Often the simple > questions lead to some rather exciting solutions. Please feel free to > post images of your work or machines to the group. Photos help convey > messages. Do you have a project or tutorial you would like to share? > Those are always well received! > > This group is an international group. We don't talk about politics, sex > or religion. Please refrain from any personal attacks against fellow > members and Legacy business related problems. The members of the group > have pretty strong feeling about keeping this group a positive place to > share and work through any problems you might have. > > Final word, this group requires participation in order to thrive. Please > take a moment to introduce yourself, and join in the conversation. " > > > Briefly, regarding parts availability in the future. Many of the older > group owners have been aware of my efforts in the past to provide updates > to our equipment to expand the use of the machines. I have the ability to > virtually manufacture any part you need. I know I'm not the only one, but > I do know I am the first one to provide tangible parts. Joe B. made a > generous offer of split nuts to the group and no one took advantage of the > offer. Why is that? > > Our equipment may not have factory support, but as members of a > collective, we certainly have the resources to keep the current machines > available alive for the current and future generation to enjoy. > > Final plea and comment. Please post your projects, ask questions, answer > a question and be civil. Peace be with us all. > > -Tim > > > > -- > You received this message because you are subscribed to the Google Groups > "Legacy Ornamental Mills" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to legacy-ornamental-mills+unsubscr...@googlegroups.com. > To post to this group, send email to legacy-ornamental-mills@ > googlegroups.com. > Visit this group at https://groups.google.com/ > group/legacy-ornamental-mills. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. To unsubscribe from this group and stop receiving emails from it, send an email to legacy-ornamental-mills+unsubscr...@googlegroups.com. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. Visit this group at https://groups.google.com/group/legacy-ornamental-mills. For more options, visit https://groups.google.com/d/optout.
