Ed, Thanks for your comments. We did, on July 17, publish an article to our daily Legacy blog (see http://legacynews.typepad.com/legacy_news/2006/07/millennias_emai.html) about the current status as well as published the information in the Legacy News section of Legacy Home. We should have published it to our website as well, but overlooked it. We appreciate your support.
Thanks, Geoff Rasmussen Millennia Corporation [EMAIL PROTECTED] www.LegacyFamilyTree.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ed Lawler Sent: Wednesday, July 19, 2006 4:22 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Status? I, too, appreciate the effort to straighten out the LUG issues. Might I make a suggestion for future reference? In the event (heaven forbid) that this happens again, it might be a very good idea, customer-relationswise, to put a noticeable message on the website to the effect that there are currently mailing list problems, and that they are being actively addressed. I saw at least two messages since the list was reactivated today from people who signed up during the "outage" and had no idea what was going on. Most of us know that this is a very active list, but to them, it must have looked like a black hole. Since Millennia must have had some idea between July 5 and today that the problem was on your end, it would have taken at most 5 minutes to place a notice on a web page. I sent this suggestion to Sherry earlier today just before the list was resurrected, but, by then, I guess it was unnecessary. Ed Lawler Ken McGinnis spoke thusly: > I made some changes this morning and it looks like some of you are > receiving mail again. Because of all the problems and not knowing > how to fix them we ordered a new mail server that will be setup early > next week. At this point I see some are getting email but I have no > way of knowing how many are not getting messages from us. This has > been very frustrating for us and I know all of you are tired of the > problems. Thank you all for your patience while we try to solve all > the problems. > > Thanks > > Ken McGinnis Millennia Corporation [EMAIL PROTECTED] > http://www.LegacyFamilyTree.com We are changing the world of > genealogy! Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
