John,
First my apologies to the list for a non Legacy topic but I think this may
have something to do with the problem.
I have no wish to start a discussion on which is the best anti virus program
but from my observations I have found Nortons cause more problems than they
fix and if it was my computer I would remove Nortons and use another program
to see if the problem is fixed.
The one difficulty I have found is that Nortons is difficult to remove and
even after stripping the registry there is still stuff left behind and
formatting the hard drive and re-installing evrything again is the only way
it can be done.
My two cents worth.
Colin.
----- Original Message -----
From: John Roose
To: LegacyUserGroup@legacyfamilytree.com
Sent: Tuesday, March 31, 2009 10:51 AM
Subject: Re: [LegacyUG] Error 508 ... Root Folder?
Sherri -
Tomorrow I plan to do as you suggest and go the uninstall/install route.
See below for answers to your questions.
On Mon, Mar 30, 2009 at 7:14 PM, Sherry/Support
<she...@legacyfamilytree.com> wrote:
When it's reported that something works fine on one computer but not the
other, we like to find out what the differences are.
How about security software? Do you have the same security program(s) on
the XP Home computer?
On the netbook I have the McAfee that came with it.
What are you using on the XP Media computer?
On the desktop [XP Media] I have Norton 360 Priemer Edition.
Regards, John
Thanks for using Legacy.
Sherry
Customer Support
Millennia Corporation
supp...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.
--------Original Message-------------
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of John Roose
Sent: Monday, March 30, 2009 12:50 PM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Error 508 ... Root Folder?
Sherry -
On Mon, Mar 30, 2009 at 3:15 PM, Sherry/Support
<she...@legacyfamilytree.com> wrote:
Which version of Windows do you have on the Netbook?
Windows XP, Home Edition, Version 2002, Service Pack 3
I’m wondering if it’s related to XP Media Center?
I have no clue; I never knowingly have used the Media Center. As you can
guess I'm not particularly computer literate, using it for Legacy, email and
Ancestry almost exclusively!
Regards, John
Thanks for using Legacy.
Sherry
Customer Support
Millennia Corporation
supp...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.
--------Original Message-------------
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of John Roose
Sent: Monday, March 30, 2009 12:12 PM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Error 508 ... Root Folder?
Bob -
My backup is indeed a memory stick. I tried a couple of different ones. I
have no problem backing up on my netbook, nor did I from the desktop - until
yesterday. No matter what destination I use [your suggestion, my original,
the "C" drive, etc] I continue to get the error message.
I have the same build 7.0.0.90 on both my netbook and desktop. I installed
it on my netbook while on the road researching and have had no problem. I
did install it on the desktop and just realized that this was the first time
I tried to backup after installing .90.
Thanx for your suggestion.
Regards, John
On Mon, Mar 30, 2009 at 2:50 PM, Bob Bashford <older...@rochester.rr.com>
wrote:
John Roose wrote:
Where is your backup destination?
E:/Jack's 2009-03-30 1.19.07 PM zip
I seem to remember someone else having a problem with a memory stick/thumb
drive/etc ... I believe that the root folder on a USB device is limited to
approximately forty files ... try adding a folder to the drive ... perhaps
E:/Legacy_Backups and pointing the backup file to that folfer ...
i.e. ... E:/Legacy_Backups/Jack's 2009-03-30 1.19.07 PM zip
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