Oh dear, what a mess! You can’t “move” a program folder or an executable file. It has to be properly installed on the hard drive.
First uninstall Legacy. Then back up the Family File (File > Back up Family File) to a thumb drive or other external drive or temporary folder. Put anything else you want to keep from that entire c:\Legacy folder and sub folders with your data files - pictures, reports, etc. Then delete the entire folder. Go back to our website to download and install the latest build, allowing it to install to the default c:\Legacy folder. Then you can copy the Family File backup over to the c:\Legacy\Data folder and restore it by going to File > Restore Family File. Also copy the other files you saved. That should solve the errors you’re getting. And please turn off your HTML when you post to the list..... Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- From: Randy Clark [mailto:[email protected]] Sent: Saturday, December 26, 2009 12:23 PM To: [email protected] Subject: Re: [LegacyUG] multiple errors This is where it is now: C:\Legacy\Legacy7\Legacy\Legacy.exe I tried moving just the one file Legacy.exe and that did not eliminate Error 53 Do I need to move multiple files and if so how? Thanks. On Sat, Dec 26, 2009 at 1:09 PM, Sherry/Support <[email protected]> wrote: Randy, The solution to Error 53 is also on the website. On our website, go to the Help Center menu and select Technical Support where you'll find a solution under "Solutions by Error Number". Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- From: Randy Clark [mailto:[email protected]] Sent: Saturday, December 26, 2009 6:09 AM To: [email protected] Subject: [LegacyUG] multiple errors After getting Windows7 Error 339 told me what to do. Those steps led me to reinstall (legacy7) but an attempt to search the Net led to Error 53. The next re-installation yielded a version without my customizations and still had Error 53. Can you advise on what to do next? Thanks. Randy Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
