Good news and bad news. No more error messages but my customizations which I backed up did not appear after I moved them to C:\Legacy Should they instead have been put into a subfolder? If so, which one, and what might be needed to be removed from C:\Legacy?
Randy On Sun, Dec 27, 2009 at 1:20 AM, Sherry/Support <[email protected]> wrote: > > Oh dear, what a mess! You can’t “move” a program folder or an executable > file. It has to be properly installed on the hard drive. > > First uninstall Legacy. > > Then back up the Family File (File > Back up Family File) to a thumb drive or > other external drive or temporary folder. Put anything else you want to keep > from that entire c:\Legacy folder and sub folders with your data files - > pictures, reports, etc. > > Then delete the entire folder. > > Go back to our website to download and install the latest build, allowing it > to install to the default c:\Legacy folder. > > Then you can copy the Family File backup over to the c:\Legacy\Data folder > and restore it by going to File > Restore Family File. Also copy the other > files you saved. > > That should solve the errors you’re getting. > > And please turn off your HTML when you post to the list..... > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > [email protected] > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous correspondence. > Thanks. > > > --------Original Message------------- > > From: Randy Clark [mailto:[email protected]] > Sent: Saturday, December 26, 2009 12:23 PM > To: [email protected] > Subject: Re: [LegacyUG] multiple errors > > This is where it is now: > C:\Legacy\Legacy7\Legacy\Legacy.exe > > I tried moving just the one file Legacy.exe and that did not eliminate Error > 53 > Do I need to move multiple files and if so how? > Thanks. > > > On Sat, Dec 26, 2009 at 1:09 PM, Sherry/Support <[email protected]> > wrote: > Randy, > > The solution to Error 53 is also on the website. On our website, go to the > Help Center menu and select Technical Support where you'll find a solution > under "Solutions by Error Number". > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > [email protected] > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous correspondence. > Thanks. > > > --------Original Message------------- > > From: Randy Clark [mailto:[email protected]] > Sent: Saturday, December 26, 2009 6:09 AM > To: [email protected] > Subject: [LegacyUG] multiple errors > > After getting Windows7 Error 339 told me what to do. Those steps led me to > reinstall (legacy7) but an attempt to search the Net led to Error 53. The > next re-installation yielded a version without my customizations and still > had Error 53. Can you advise on what to do next? > > Thanks. > > Randy > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
