Greetings one and all on this after-Christmas shopping day. Santa brought me a lump a coal. Of course it was a small one, several million years old, and mounted on a small circular shaped piece of precious metal intended for my wife.
Anyhow, something to add to Sherry's post just for the benefit of others that may someday find themselves in the same or similar predicament. When re-installing Legacy, it is important to keep your pictures, reports, and user preference files that you've created as part of your Legacy program in the same exact folder path. Sherry and the rest of Legacy's support people seem to want users to completely delete the Legacy folder after un-installing but before re-installing, something that I don't believe is really necessary but I will take their word for it as I haven't seen all the possible things that can go wrong. One tip here....if you have accidentally or intentionally already moved the Legacy executable file, Windows may complain several times when you go to officially un-install the program. If it says anything akin to not being able to find certain files, just click through the process to continue. What you are trying to do is to tell your computer for the time being to imagine that Legacy no longer exists on your computer even though you as a human know that it actually is alive and well in a half-way house elsewhere on your hard drive. So the tricky part is to back up your family file and all other data. Sherry suggested a thumb drive or other external drive or temporary folder. Here is an easy way to get everything into a temporary folder without losing the names of any folders into which any of your data files may reside. Simply use Windows Explorer and rename the "Legacy" folder to "xLegacy" (or whatever your folder name may be). Then when you go to re-install, the Legacy installation process will completely ignore your "xLegacy" folder and create a new "Legacy" folder. After the installation, you can copy or move all of your data files from xLegacy into the real Legacy folder. Those of you that use Vista may have to jump through some hoops and tell the system several times that yes, you really want to rename this folder and yes, you really want to move these files. If you were smart enough to turn off UAC, then its easy. If you don't know what UAC is, then don't worry...just keep clicking on yes, I really want to do these steps. After you've re-installed Legacy, and have manually moved all of your data files back into their original folder names, and you have "restored" your family file from within the Legacy program, you may want to visit the Options/Customize/Locations tools and just check the folder path names to see if that is what you really want. By the way, the main reason that Legacy is recommended to be installed into its own folder instead of the "Program Files" folder was to accommodate Vista users and problems that could come up with certain users not having proper permissions and a few other user access things that only happen in Vista. -----Original Message----- From: Sherry/Support [mailto:[email protected]] Sent: Saturday, December 26, 2009 10:21 PM To: [email protected] Subject: RE: [LegacyUG] multiple errors Oh dear, what a mess! You can’t “move” a program folder or an executable file. It has to be properly installed on the hard drive. First uninstall Legacy. Then back up the Family File (File > Back up Family File) to a thumb drive or other external drive or temporary folder. Put anything else you want to keep from that entire c:\Legacy folder and sub folders with your data files - pictures, reports, etc. Then delete the entire folder. Go back to our website to download and install the latest build, allowing it to install to the default c:\Legacy folder. Then you can copy the Family File backup over to the c:\Legacy\Data folder and restore it by going to File > Restore Family File. Also copy the other files you saved. That should solve the errors you’re getting. And please turn off your HTML when you post to the list..... Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
