Brian, I have all my user files but they're not being applied. That's why i think they're in the wrong folder. How to tell exactly which folder or subfolder they belong in?
Randy On Sun, Dec 27, 2009 at 10:18 AM, Brian L. Lightfoot <[email protected]> wrote: > Greetings one and all on this after-Christmas shopping day. Santa brought me > a lump a coal. Of course it was a small one, several million years old, and > mounted on a small circular shaped piece of precious metal intended for my > wife. > > Anyhow, something to add to Sherry's post just for the benefit of others that > may someday find themselves in the same or similar predicament. When > re-installing Legacy, it is important to keep your pictures, reports, and > user preference files that you've created as part of your Legacy program in > the same exact folder path. Sherry and the rest of Legacy's support people > seem to want users to completely delete the Legacy folder after un-installing > but before re-installing, something that I don't believe is really necessary > but I will take their word for it as I haven't seen all the possible things > that can go wrong. One tip here....if you have accidentally or intentionally > already moved the Legacy executable file, Windows may complain several times > when you go to officially un-install the program. If it says anything akin to > not being able to find certain files, just click through the process to > continue. What you are trying to do is to tell your computer for the time > being to imagine that Legacy no longer exists on your computer even though > you as a human know that it actually is alive and well in a half-way house > elsewhere on your hard drive. > > So the tricky part is to back up your family file and all other data. Sherry > suggested a thumb drive or other external drive or temporary folder. Here is > an easy way to get everything into a temporary folder without losing the > names of any folders into which any of your data files may reside. Simply use > Windows Explorer and rename the "Legacy" folder to "xLegacy" (or whatever > your folder name may be). Then when you go to re-install, the Legacy > installation process will completely ignore your "xLegacy" folder and create > a new "Legacy" folder. After the installation, you can copy or move all of > your data files from xLegacy into the real Legacy folder. > > Those of you that use Vista may have to jump through some hoops and tell the > system several times that yes, you really want to rename this folder and yes, > you really want to move these files. If you were smart enough to turn off > UAC, then its easy. If you don't know what UAC is, then don't worry...just > keep clicking on yes, I really want to do these steps. > > After you've re-installed Legacy, and have manually moved all of your data > files back into their original folder names, and you have "restored" your > family file from within the Legacy program, you may want to visit the > Options/Customize/Locations tools and just check the folder path names to see > if that is what you really want. > > By the way, the main reason that Legacy is recommended to be installed into > its own folder instead of the "Program Files" folder was to accommodate Vista > users and problems that could come up with certain users not having proper > permissions and a few other user access things that only happen in Vista. > > -----Original Message----- > From: Sherry/Support [mailto:[email protected]] > Sent: Saturday, December 26, 2009 10:21 PM > To: [email protected] > Subject: RE: [LegacyUG] multiple errors > > Oh dear, what a mess! You can’t “move” a program folder or an executable > file. It has to be properly installed on the hard drive. > > First uninstall Legacy. > > Then back up the Family File (File > Back up Family File) to a thumb drive or > other external drive or temporary folder. Put anything else you want to keep > from that entire c:\Legacy folder and sub folders with your data files - > pictures, reports, etc. > > Then delete the entire folder. > > Go back to our website to download and install the latest build, allowing it > to install to the default c:\Legacy folder. > > Then you can copy the Family File backup over to the c:\Legacy\Data folder > and restore it by going to File > Restore Family File. Also copy the other > files you saved. > > That should solve the errors you’re getting. > > And please turn off your HTML when you post to the list..... > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > [email protected] > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous correspondence. > Thanks. > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
