I was never able to update from within the program without getting an error message so I had to download the Standard version and install it over the previous version.
My customer number for the Deluxe version stayed the same maybe because I wasn't able to update within the program. Bill From: Don Cook [mailto:[email protected]] Sent: Tuesday, March 02, 2010 1:03 PM To: [email protected] Subject: Re: [LegacyUG] Legacy 7.4 Assigns New Customer Number Okay, that explains how it happened but begs the initial question: have we been dis-enfranchised to any degree and will we encounter problems when we next attempt an update? Don From: Bob Janice <mailto:[email protected]> Sent: Tuesday, March 02, 2010 5:32 AM To: [email protected] Subject: Re: [LegacyUG] Legacy 7.4 Assigns New Customer Number Evert and all . . . . Got email from Ken McGinnis yesterday concerning the changing of my customer number by version 7.4. Turns out that the VERY INITIAL release of the update file caused the change. Once Millennia realized this, they changed the update file within a couple of hours to remedy this. Again, this change in the customer number only occurred for those people who downloaded the 7.4 update within the first couple of hours of its release. Anyone who downloaded the file after the "fixed" update had been put on Millennia's server will not have this problem. Bob On 3/1/2010 3:41 PM, [email protected] wrote: > Just noticed that Legacy 7.4 changed my Customer Number from the > previous number before installing 7.4? > > You want to check this as it might prevent you from re-installing the > software. > > Carol Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
