Jane, When the program locks up, press the Alt key to see if an error bock pops up. If it does on our website, go to the Help Center menu and select Technical Support for solutions to the most common error numbers and messages.
If no message pops up, try uninstalling and reinstalling Legacy with the latest build from our website. If that still doesn't help, please contact us at [email protected] along with the build number you have installed, the version of Windows you're using, what you're doing when Legacy freezes up - is it repeatable every time? - and what you've already tried to restore the program. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- From: [email protected] [mailto:[email protected]] Sent: Tuesday, March 09, 2010 6:52 AM To: [email protected] Subject: [LegacyUG] Problem with locking up I have recently had problems with Legacy locking up, primarily when I am working in the "Index" view, I think. Has anyone else had this problem? I have to "end task" and restart, and that gets cumbersome. Jane S. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
