So many times people send us attachments that really don't help with the issue at hand or we don't need to solve the error.
It's best just to contact us and let us know about a problem or suggestion and then we can let you know if we need something from you. Also... our ticketing system strips out graphics and formatting - so please no inline graphics nor formatted text. Just top-post your response to us and send attachments if we need a screen shot. We have no control over what the ticketing system will allow. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: Dennis M. Kowallek [mailto:[email protected]] Sent: Thursday, April 15, 2010 7:19 AM To: [email protected] Subject: Re: [LegacyUG] suggestion feature On Thu, 15 Apr 2010 07:00:54 -0700, "Sherry/Support" <[email protected]> wrote: >Please, no! We're not supposed to be receiving support emails to our personal >addresses any more Well, if that's the case, the OP can upload a screenshot to a public website and then just add a link to the screenshot to the text in the suggestion/bug form. >Please use the "Report a Bug" or "Suggest a new Feature" links in the Support >section of the Legacy Home tab or on our website www.LegacyFamilyTree.com, use >the appropriate link under Help Center - either "Report a Problem" or "Make a >Suggestion" Here's a suggestion ... why not add the ability to add an attachment to the web form? Many websites offer this capability. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
