This is a known bug reported by very few users which we haven't been able to duplicate.
The programmers are trying to figure out why this is happening and how to fix it. In the meantime, you can do a manual back up of the Family File. Go to the c:\Legacy\Data folder and highlight the first file with your file name. Hold down the shift key and click on the last file with your file name. Right click and select Send to... > Compressed File to zip those files up together and then move that zip file to your backup location off of your hard drive. There's no easy way to do a multimedia backup other than backing up all your multimedia files. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Aug 5, 2010 at 8:53 AM, Tim <t....@tesco.net> wrote: > Recently, I seem to have lost the ability to backup my data and > multimedia files either on closing Legacy or going to File – Backup, > despite selecting Data Files and Multimedia Files in Customise Backup. > When I backup to Legacy, removable drive or even the desktop, nothing > happens. > > Previously I could view the backup in progress and then find the > relevant zip files. > > What am I doing wrong? > Tim Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
