Sherry, the information SHOULD be at the top of the page. There is a saying that "it's always easy when you know who." Well, this is definitelty a case in point.
Why isn't the information at the top of help page were it would be helpful? If I can't find how to locate the "Advanced Tagging window" why would I read through to the end of the instructions for using it to eventually -- maybe -- find out how to locate it? Help files should be helpful. They shouldn't be hiding information in places where the user isn't like to find it. When one programs a web site, there are useability tests which can be used to see if the objective for the web site is met and if readers can navigate the web pages easily. Why can't there be some useability testing for help pages of software? It wouldn't require any major expense. All that is needed is to have someone follow verbatim the instructionsof a help page to see if the help pages were truly helpful. Just my two cents. Cathy-0 ----- Original Message ----- From: "Sherry/Support" <[email protected]> To: <[email protected]> Sent: Tuesday, July 05, 2011 1:52 PM Subject: Re: [LegacyUG] Legacy Help files that are not very helpful! Cathy, You didn't read far enough. At the very bottom of the topic it says "The Advanced Tagging screen is reached by right-clicking on any tag box or by choosing Tag Records… from the Edit menu." Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Jul 5, 2011 at 10:39 AM, Cathy-0 <[email protected]> wrote: > I've got a major problem with how programmers write the (un)-Help files. > And the Legacy programmers are no exception. I came across this example > today. > > I wanted to do some major tagging of my database so that I can review each > person's data and clean it up. So, I decided to tag everyone in my file > and > then untag each person when I completed the person's data review. > > So, I went to the Help files and looked up Advanced Tagging. The Help File > reads as follows: "The Advanced Tagging window is used to quickly tag or > untag families and other larger groups of related people. Entire lines can > be tagged (or untagged) with the click of a button." > > Yet, no where does it tell the user of the software where to find the > Advanced Tagging window! Why not????? > > Well, I'm not a newbie but I don't always use some features like tagging. > So, after more than a half hour or so of reviewing past emails and by > clicking around the program, I finally found the Advanced Tagging window. > But why didn't the Help Files identify this in the first place? > > Sorry to vent so, but that's my pet peeve with the alleged Help files! > > Cathy-0 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
