You will need to call the NFS support people; there are lots of things we just can't do on our own. There are lots of things we CAN do though so don't be discouraged!
First, you can add the correct set of parents, even though you cannot delete the other set yet. You can put the sourcing information and add comments to that 2nd set of parents that you have proof of. You can also go to the incorrect set of parents and the child and add a 'discussion' comment (I think that's what it's called; something like that; it used to be called something else and they changed it) This helps so that anyone coming behind you can at least see that there is another opinion about who the correct parents are and the proof that you have. This can happen so many ways, not just negligence on the part of the original submitter, so don't be too annoyed. It does need to be corrected though because one incorrect link in the chain causes a ripple effect that can result in all sorts of incorrect assumptions down the line. The customer support # will be on the website for you and the people are very helpful; they are volunteers and some know more than others and if they don't know, they can find out. I am on an LDS family history email group and several of the people on that group work in support and I see questions pop up like that frequently. Good luck! Kathy On Mon, Nov 21, 2011 at 11:10 AM, <[email protected]> wrote: > I now have access to the new FamilySearch. I have watched both of Geoff’s > webinars on this but I have a question. There is a fact that is incorrect > and I have the sources to back up my claim. When I click on the > contributor > button the only contributor is "FamilySearch Data Administrator" and it > will > not let me send a email. How can I get this corrected? A child is > attached > to the wrong parents. > > michele > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp<http://www.legacyfamilytree.com/Etiquette.asp> > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp<http://www.legacyfamilytree.com/Help.asp> > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog > (http://news.LegacyFamilyTree.com<http://news.legacyfamilytree.com/> > ). > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp<http://www.legacyfamilytree.com/LegacyLists.asp> > > > -- Kathy Meyer Heritage Makers Personal Publishing Consultant Phone: 801-921-9644 www.heritagemakers.com/ourlegacycreations * (Ask me about Club HM! No membership fees, 25-35% off products PLUS Free Premier & unlimited storage ) *Christmas is right around the corner--Give the gift of Heritage and bring life to your photo memories! CREATE BEAUTIFUL storybooks, greeting cards and other Heritage Items - Inexpensive High speed photo & document scanning available while you wait Ask about FREE photo scanning Contact me for a free account and personal help with all of your projects! Are you looking for a job where you can set your own schedule and work as little or as much as you want? This just might be for you too! Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
