Paula, I pretty well agree with what you are saying. Sometimes someone may write to say that, say, a report is messed up, or similar, and I think we all leave it to someone else thinking s/he will ask what on earth it is about; then we forget about it, unless somebody does ask the questions.
As a minimum we need to know in detail what the problem is, any changes made prior to the problem, what actions had been taken that led to the problem, including settings, what the result was, what Legacy version is being used and whether deluxe or basic, and anything else that may be relevant. Ron Ferguson http://www.fergys.co.uk/ From: Paula Ryburn Sent: Monday, February 20, 2012 10:29 PM To: [email protected] Subject: Re: [LegacyUG] Update Problems Reports I don't recall consistency in details of "data scramble" problems reported here. or even wide-spread impact. I mean, I don't remember anyone here drilling down with the persons who did report having had problems, to see that the source was indeed the update. You know how you can read what they say was done, but need to have them write it again in more detail, because we don't know how their system is set up or exactly what order they executed the steps or if they were also importing a GEDCOM that day or something? We usually do a better job of "grilling" people on that, but it feels like we all just decided to not update our own programs until "it" was fixed. Of course, I was also assuming that people who posted here also reported the problem to Millennia using their form/webpage, and that THEY would be the ones hearing back directly. Isn't that how the process works? --Paula in Texas Researching: Adair Baker Beasley Benson Betz Bigley Blagrave Burton Chapman Clement Clough Coppernoll Costine Daulton Dinwiddie Doody Ellis Exline Field Floran Floyd Gates Goodale Gordon Gump Hale Harbaugh Hind Hopkins Hughes Hurdle Jones Klein Koyle Laswell McDonald Misner Passwaters Pelton Roberts Roche Ryburn Sanford Short Singer Sullivan Weller Williams -------------------------------------------------------------------------------- From: Brian/Support <[email protected]> To: [email protected] Sent: Mon, February 20, 2012 1:56:29 PM Subject: Re: [LegacyUG] Update Problems Reports I tested and acknowledged a problem with a blank fonts screen when accessing reports. That issue has been fixed by the programmers and is being tested by our beta testers. I am not aware of nor have I acknowledged reports of scrambled data. Brian Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
