A few days ago I attempted to display the Master Location List by selecting "View" from the menu across the top of the Legacy screen, then selecting "Master Lists", followed by "Location." I expected to see the Master Location List window pop up in the center of the screen. Instead I was presented with a window in the upper-left quadrant of the Legacy screen. The bulk of that window was blank white with areas around the top and right sides where the underlying Legacy screen showed through. Moving the cursor around the top 20% of the window caused various buttons to show up that would ordinarily be a part of the Master Location List window. One group was arranged horizontally and consisted of "Add, Edit, Combine, Sort, Edit" and "List Options." The other group was arranged vertically and consisted of "Select, Close, Options" and "Help." Nowhere in the window were any locations displayed. I found that Legacy was no longer responsive to any other input, and I had to use Ctrl-Alt-Del to bring up Windows Task Manager, then select "Legacy" and "End Task" to exit the program.
In attempting to correct the display of the Master Location List I tried restarting Legacy to no avail. I confirmed that I was running the most recent update (in this case 7.5.0.201 dated 25 June, 2012). I contacted Legacy Support via e-mail and received a reply from Jim, who advised me to first try resetting my display to default values by clicking on "Options" on the menu bar, then "Customize" and at the bottom of the screen clicking on the button "Reset to Defaults." Jim's second suggestion was that if resetting to defaults didn't work, then close Legacy and delete the following files from the Legacy root folder (In my case that was "C:\Legacy7"). The five files are listed with their content types after the equal signs. Legacy2.usr = Customized Form Size and Location settings Legacy5.usr = Customized List Column settings Legacy6.usr = Customized View Column settings Legacy7.usr = Customized Column settings Legacy8.usr = Customized Descendant View Column settings Jim's first suggestion solved the issue, but I was curious as to whether any of the five .USR files he'd listed would have done the job without completely resetting my display to the default values. I had taken the trouble to save all of my .USR files to a backup location previously. Now I decided to replace each of the five files one at a time to see if the "old" copy of one of them would trigger the faulty Master Location List. One of them, "Legacy2.usr", did in fact trigger the faulty display. The other four had no impact on this issue. Here are some my testing results. 1. Once the "bad" display was up the only way I could recover was to bring up the Task Manager screen and force a shutdown of Legacy. 2. Simply replacing the Legacy2.usr file with the default file of that name DID NOT solve the problem. Only deleting the offending Legacy2.usr file resulted in the proper display of the Master Location List. 3. Restoring the other four LegacyX.usr files also restored their various functions/settings without causing issues with the display of the Master Location List. I hope others find my experience in correcting the faulty Master Display List of use. My thanks again to Jim of Legacy Support for his effective suggestions. John Zimmerman Mesa, AZ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
