There is actually an issue with Chrome and Flash. Our webinar videos use Flash technology. In a recent update, Chrome/Google changed how they handle Flash files, which affects lots of videos, not just ours. If you experience issues while (whilst for my overseas friends) trying to view a webinar video, you can disable Chrome's flash player and choose to just use the Flash plugin. Otherwise, viewing the videos in Internet Explorer or Firefox (works the best) is another option.
Thanks, Geoff Rasmussen Millennia Corporation [email protected] www.LegacyFamilyTree.com <http://www.legacyfamilytree.com/> On Fri, Nov 2, 2012 at 11:35 AM, Sherry/Support <[email protected] > wrote: > This is *not* a problem with Legacy itself, but with the video not > running correctly in a browser. Why it works for some but not others, > I don't know. It could be a settings issue. > > I would suggest that if you have any problems with the browser you're > using, whether it be Chrome, Opera, FireFox or some other browser, try > it in Internet Explorer, which everyone has, to confirm if it's a > browser issue or there really is a problem with the website. > > > The information given me in August after having problems with videos is: > > "There is a known issue with Google Chrome and Flash videos (and not > just ours) since Google and Adobe are in a joint project with some > prototype flash players." > > I have never "dissed" Chrome before, that I can recall.. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Fri, Nov 2, 2012 at 10:56 AM, Tessa Keough <[email protected]> wrote: > > Sherry - this is not the first time your response to an issue with > > Legacy has been to dis Chrome. I am fine with you not liking it, but > > for the company to have programs and products that "have problems" > > with Chrome and telling subscribers that they should remove it to > > solve the problem is really NOT the answer. Do you or the programmers > > know why certain Legacy features won't work with Chrome and do you > > even know that is the issue? Your comment seems more than a bit > > dismissive and clearly Chrome was not the issue for the poster. Chrome > > is a player in the browser game, lots of people use it and other > > Google products, and you might want to know whether it is the problem > > before you dump on Chrome. > > > > Tessa Keough > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
