I have used Legacy since V3 and have done File Maintenance/Check & repair from time to time. But this obviously wasn't frequently enough as my file became corrupted and wouldn't open. I was lucky in that Michelle in support was able to repair the file, but this might not have been possible.
I had used V7.5 of the program to update some records based on a new source of data becoming available. Before closing the program I did a backup. However, this wasn't enough!!!!! I downloaded V8 Basic version and then used V7.5 to try to make a copy of my main file. The system reported that my file wasn't in the correct format and crashed Legacy V7.5 I did a restore from 21 Nov, the date of the last updates, and the program again said the file was corrupted. A restore from a 16 Nov backup produced a usable file. Having reported the problem, I was asked to send my file to Millenium and within a few hours a repaired version of my 21 Nov file was sent back to me. I opened the restored 16 Nov file and the repaired 21 Nov file and the number of individuals and families differed by a small number, but greater than expected. I did a Search on the "added dates" of individuals and marriages and the number altered was, as expected, a much lower number than had been reported by the program. After receiving my repaired copy I then did a "check/repair" on the backup copy from the 16 Nov backup. Several errors were reported and so I repeated the check/repair and no errors were reported. Afterwards the number of individuals and the number of families had altered and was totally in line with what I had done on 21 November. So, the file was already corrupted BUT WORKING when I made the last updates and did a backup. The moral is that I should have carried out a check/repair at an earlier date. The fact that I could still open the file didn't mean that everything was OK. Thanks to Michelle in Support I haven't lost any data, but it could have been much worse. I will now do a check/repair much more often and, of course, make backups after each time I change my data. If I had done the check/repair sooner then I might not have needed to ask Support for their help to repair my file. Jack ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4158 / Virus Database: 3629/6871 - Release Date: 11/27/13 ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4259 / Virus Database: 3629/6876 - Release Date: 11/28/13 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
