Paul, Same thing happened to me. First I would check to see if you have the install.log file in the Legacy folder. If you do, make a copy of it and put it on your desktop for safe-keeping.
Next, go into the Legacy folder , find the file named "unwise.exe" and double click it. Basically, you are ignoring the shortcut link inn the Start menu and just executing it manually. It will probably ask if you want to do a custom uninstall or an express uninstall. Choose the express uninstall. (NOTE: can't remember the wording exactly insofar as custom vs. express, but you will see what I mean when the window comes up). Let the express uninstall continue and when it finishes you should be good to go. Hope this helps. Just deleting the Legacy folder from your hard drive (as someone recommended) is probably not a good idea. That will get rid of the Legacy files but leave a bunch of invalid entries in your Windows registry. On 1/19/2014 3:33 PM, Paul Gray wrote: > Well, I'm happy with V8, want to uninstall 7.5. > > Since I had read previous posts about uninstall problems and the missing > install.log file, I first went to C:\Legacy and verified that I indeed did > have that file. Went to the Legacy folder on my start menu and found an > entry for Uninstall Legacy 7.5. Clicking on properties for this item, I > found that it would execute C:\Legacy\Unwise.exe /U > "C:\Legacy\Install.log". > > Ran the selection, user account control asked for permission, said yes, then > the Unwise executed very quickly (about 1 sec), no message such as > "uninstall completed", "process finished" or the like. > > Went back to the start menu, Legacy 7.5 still there, clicked on it and > everything is still there and operational. Looked in C"\Legacy, and > everything is there except the install.log file. > > Tried to uninstall again, got message that install.log is missing. > > Reinstalled 7.5 from website, it recreated install.log (saw that recommended > in previous posts) > > Uninstalled again, same result. All I can get the uninstall to do is delete > the install.log file, nothing more. > > I should say that my installation is the 'default installation' with > everything in C:\Legacy except that my data (family file, multimedia) > resides in a separate data partition. > > Any ideas for next steps? > > Paul Gray > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
