In 7.5, I frequently had to use the reset button for reports to get them to work correctly. They seemed to be messed up by updates or something. So always try that when a report format "goes crazy". Then you need to re-do all your preferred report format changes.
Jay Ingalls On 2/24/2014 3:56 PM, Boyd Miller wrote: > Thanks Brian. I'm using Build 397, Windows 7 64 bit, and I have run > Check/Repair and anything else I can think of, except to try the Reset > tab on this chart which may have resolved the issue. I deleted the > Desc.usr file and that made no difference, but when/if this problem > arises again I will copy this file and send it to you. > Boyd > On 25/02/2014 3:21 a.m., Brian/Support wrote: >> When you see the problem again, immediately send a message to >> supp...@legacyfamilytree.com and attach a copy of the Desc.usr file from >> your _AppData\Usr folder. >> >> This will let us see if anything weird has happened to the .usr file >> which controls that Descendant Chart report. If if it is not a >> Descendant Chart then you can find what .usr file applies to any report >> by going to Help and typing user into the search box. Select User Files >> to display a list of all the .usr files and the things they control. >> >> Brian >> Customer Support >> Millennia Corporation >> br...@legacyfamilytree.com >> http://www.LegacyFamilyTree.com >> >> On 23 Feb 2014 10:18 PM, Boyd Miller wrote: >>> Thanks for your thoughts Peter. >>> Try as I might, I cannot 'make' the problem happen. It occurs randomly, >>> after several completely normal charts, some with exactly the same >>> people. When I close Legacy and restart, and produce a chart with the >>> same people the problem has disappeared (until next time!) >>> It seems not to relate to any particular person. I've changed many of >>> the chart settings and cannot make the problem recur. There are no >>> particularly exotic programs on this computer, but I will watch out for >>> the problem on my netbook which has even fewer programs. Next time it >>> happens I will try a few more things before resorting to shutting the >>> program down. >>> Boyd >> >> Legacy User Group guidelines: >> http://www.LegacyFamilyTree.com/Etiquette.asp >> Archived messages after Nov. 21 2009: >> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >> Archived messages from old mail server - before Nov. 21 2009: >> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >> Online technical support:http://www.LegacyFamilyTree.com/Help.asp >> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on >> our blog (http://news.LegacyFamilyTree.com). >> To unsubscribe:http://www.LegacyFamilyTree.com/LegacyLists.asp >> >> >> > > > > ------------------------------------------------------------------------ > <http://www.avast.com/> > > This email is free from viruses and malware because avast! Antivirus > <http://www.avast.com/> protection is active. > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
