I made the mistake of updating Legacy I didn't do it right away after seeing this message and did it at the end of last week. Now my file is messed up. I have tried all the steps, including downloading the trail version. I can't get a clean install because Legacy won't uninstall. I would like to get Legacy off my computer if anyone can help. It goes thru the uninstall process but it is still there and you can open the program. When I try a second time, I get a message saying it can't find the uninstall log. I re-download the free version a 2nd time but still have the same problem.
I was told to continuing working with the program that they are working on a fix but I am not going to continue to enter data into something that is screwed up. On Thursday, July 31, 2014 2:40 AM, Tom Hampton <[email protected]> wrote: Thanks very much Ron, I’ll give it a go. From:Ron Taylor [mailto:[email protected]] Sent: Wednesday, 30 July 2014 11:49 PM To: [email protected] Subject: Re: [LegacyUG] Update Problem Tom, Several people have reported a possible problem with their file after an update. The common recommendation is to download the full standard free version and install it over the previous program. If you have deluxe, the installer will find your license and authorize it again. Then "Restore" your most recent backup. Hope that works for you. Ron Taylor On Wednesday, July 30, 2014 1:14 AM, Tom Hampton <[email protected]> wrote: Hi Ron, Not really sure, but I only bought it about a month ago so it should be the latest version. I back up using a separate programme and onto a separate drive completely. Thanks From:Ron Taylor [mailto:[email protected]] Sent: Wednesday, 30 July 2014 9:03 AM To: [email protected] Subject: Re: [LegacyUG] Update Problem What version was used to make your most recent backup of your Legacy database? On Tuesday, July 29, 2014 3:11 PM, Tom Hampton <[email protected]> wrote: Hello, I have Legacy 8 Deluxe and have just downloaded the latest update. It caused my computer to crash and now I cannot open Legacy at all. It says it is an “unrecognised database format”. Any ideas on how to fix this please? Thanks. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.legacyfamilytree.com/). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp No virus found in this message. Checked by AVG - http://www.avg.com/ Version: 2014.0.4716 / Virus Database: 3986/7941 - Release Date: 07/29/14 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.legacyfamilytree.com/). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.legacyfamilytree.com/). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp ________________________________ No virus found in this message. Checked by AVG - http://www.avg.com/ Version: 2014.0.4716 / Virus Database: 3986/7946 - Release Date: 07/30/14 No virus found in this message. Checked by AVG - http://www.avg.com/ Version: 2014.0.4716 / Virus Database: 3986/7946 - Release Date: 07/30/14 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.legacyfamilytree.com/). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
