Hi Marie,
I'm not sure why the update is not loading. I take it that you now have Legacy 8 now installed on your computer as well (from the original disk). Have you entered your customer number so you are now using the Deluxe version? (Although I don't know if that makes a difference.) Installing from the Legacy Home tab is not always successful. Try going to Legacy's web page http://legacyfamilytree.com then (on the menu bar) to Download/Download Update and get the latest update from there. There will be only the one update to install and that will bring you up to the current build of 8.0.0.454. When you download the update you may be asked for a password during the install. You will be emailed the password (probably 'Legacy8'). Hope this works. Bob From: [email protected] [mailto:[email protected]] Sent: Saturday, November 15, 2014 7:01 PM To: [email protected] Subject: Re: [LegacyUG] Password for 7.5 My computer crashed and Dell put in a new hard drive and motherboard so I had to reload everything. I was able to download version 7.5 but I needed a password to do that. Then I needed my customer number to open the Deluxe version. I also purchased the Deluxe version of 8. I could not download it from the Internet so had to load my original disk. But there have been MANY updates since it was first offered. I can not get the updates to load. And I've tried 4 times. Marie Marie Varrelman Melchiori, CG, CGL Melchiori Research Services, L.L.C. --------------------------------------------------------------- CG, Certified Genealogist and CGL, Certified Genealogical Lecturer are service marks of the Board for Certification of Genealogists ® , used under license by Board-certified associates after periodic competency evaluations. In a message dated 2014-11-15 8:22:53 P.M. Eastern Standard Time, [email protected] writes: As I understand it, the password is just for the purpose of initializing/completing the "free" download. If you have purchased the deluxe version, you will get a customer ID from Legacy. I just upgraded from version 7 deluxe to version 8 deluxe last night and they emailed me with my new version 8 customer number, which is different than my version 7 customer number.    Jerry Boor, MerriamFamilyTree.org On 11/15/2014 1:09 PM, Bob Austen wrote: Hi Marie,  If you are using the deluxe version contact Legacy Support and they will give you your password, otherwise, as Ron pointed out, Legacy7 should get you started with the Free version.  Bob  From: [email protected] [mailto:[email protected]] Sent: Saturday, November 15, 2014 8:22 AM To: [email protected] Subject: [LegacyUG] Password for 7.5    Was there a general password to open 7.5? My desk top crashed and I have to reload everything. Legacy 7.5 downloaded but it asks for a password which I thought was "legacy" but it's not.  Marie Marie Varrelman Melchiori, CG, CGL Melchiori Research Services, L.L.C. --------------------------------------------------------------- CG, Certified Genealogist and CGL, Certified Genealogical Lecturer are service marks of the Board for Certification of Genealogists ® , used under license by Board-certified associates after periodic competency evaluations. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com <http://news.legacyfamilytree.com/> ). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
