*Sherry, I kind of understand why you might not be getting the issue because, for one thing, you won't encounter the problem until you have clicked on How to.... a SECOND time*. Also, then moving down the Help Center dialog box after that, you might not notice the issue unless your mouse pointer is close to the RIGHT edge of the context box. Further to the LEFT (after getting below the How to.... menu section, but still in the context box does not produce the same error. The way the coding is, part of the window beneath bleeds through and that might be part of the problem? It worked identical on my wife's computer and mine and in Windows and Linux, Firefox and Chrome. But this is the last of my ranting about the issue. If it gets fixed, ok - if not, oh well, I've done my part. Just wondering why all the users on the list have apparently not bothered to check it for themselves?
Jerry Boor On 12/19/2014 12:37 PM, Sherry/Support wrote: > Then I'll stay out of it because everything's working fine for me. > Could be the browser - I use FireFox. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Fri, Dec 19, 2014 at 9:15 AM, Jerry <[email protected]> wrote: >> Hi Sherry. It's like you are speaking Spanish and me English. LOL! If you >> follow the steps that Brian stated in his post, you will find exactly what >> the problem on the website is and it is still there as of a couple minutes >> ago (12:14 pm Friday, Eastern Time). Trust me - I am not cuckoo yet, >> getting there. Apparently you are not following ALL the steps he outlined >> and stated better than I stated the problem. Sorry, I did not state the >> problem clearer originally......................Jerry Boor >> >> On 12/18/2014 10:39 PM, Sherry/Support wrote: >> >> I'm talking about the one at the bottom of the emails as well as the >> one on our website under Help Center. That was the only link where I >> experienced a problem when I tested it earlier. >> >> I just tried them both and they're both working just fine for me. >> >> You might need to empty your browser cache. >> >> >> Sincerely, >> Sherry >> Technical Support >> Legacy Family Tree >> > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
