Those are some good considerations, Chris. One of the frustrating things in support is when the user reports a problem, we get their Family File and we can't duplicate it!
I've been working with a gal who is seeing more than one child in "bold" in the children's list when she has selected to show direct line in bold, yet only one child is in her direct line (she's checked relationships). Her file works perfectly on my computer and we've deleted all the possible problem files. Go figure. Testing on a pristine machine is a good idea but not always possible. If he could take the file to the FHC with Legacy on their computers and see if it works ok there, then that might be a clue as well. Frequently, computers in the same household will have the same programs and settings on them. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, May 30, 2015 at 10:24 AM, Chris Seens <cseens1...@gmail.com> wrote: > I am a retired programmer also and I used to use MSAccess and Visual Basic a > lot. > > There are several very important questions before any possible solution to > this issue could even be considered: > > What OS are you using? > What version of Windows are you using? > Do you use any Microsoft Office software on your machine and if so what > version(s) are you using? > What version of Legacy are you using? > Are you using the default settings for the Legacy family tree directories? > If not, please explain what changes you have made to these settings. > > More questions will likely need to be asked once these questions are > answered. However, what I would do if possible, is to install the latest and > greatest Legacy version on a 'pristine' machine. Only Windows and Legacy and > restore your latest backup to this machine. Do you still get this error? By > doing this you remove any chance that there is some conflicting software on > your regular machine. > > Have a great day, > > Chris Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
