Hi Jenny, I think the problem is now solved - it wasn't the actual photos - it was the length of the file name (well that is the only thing I can assume). I fiddled a little more with the photos and nothing worked so I renamed the file into a shorter version than my husband had given in - and lo and behold Legacy accepted the pictures. I have not heard of Legacy having a length requirement on folder names but as it is now working I can only assume that is the answer. Thank you so much for the help and ideas - I will now see if that is the problem with the remaining 19 pictures - another night for that though!! Regards, Marion
On 23 June 2015 at 21:23, Jenny M Benson <[email protected]> wrote: > On 23/06/2015 13:32, marion wimsett wrote: > > As an aside I have even saved it as a different name - and still comes up > with the same message. > > > I think I would try opening it in PhotoShop and saving it as, say, a TIFF > file and see if that will open in Legacy. If it will, try saving that > TIFF again as a JPG and try that. > > I presume it is not possible to re-create the file by re-scanning the > original? > > -- > Jenny M Benson > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://support.legacyfamilytree.com > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
