I have had the same happen to me; bugs not acknowledged that dropped into the big black hole where they are never fixed. Considering how fast and sloppily the programmers (maybe not they but their bosses) pushed out Legacy 8, that is STILL incredibly buggy, it seems that they simply hope we will fade away while they push out new bells and whistles rather than work on a program that could be great if they concentrated on it.
Please, please, do NOT stop reporting bugs. As a matter of fact, report them every day! :) When they drive us to use other programs, Legacy needs to know about. Of course, that is assuming they want to keep us. The staff that responds on this list, with a few exceptions, are VERY supportive, but must tow the party line. They are, most likely, just as much in the dark as we, faced with the task of placating our legitimate complaints while they are jerked around by the powers that be. CE From: [email protected] Date: Wed, 26 Aug 2015 19:47:49 -0700 Subject: [LegacyUG] Bug items List (used to be Same sex Marriages) To: [email protected] I wanted to respond to this issue but agree it should not be included within the "Same sex Marriages" thread. I've copied a few of the latest comments and started this new thread. Not being able to view the known problems list has been a big concern to me for a long time. Re: "It's not secrecy at all". It sure feels like it's a secret when we can't see the status of problems. I've submitted several bugs that have been acknowledged. And I still do not know any of their statuses. Some of them are so old that I sometimes forget I've submitted one and do so again, only to be told that it's already in process. I also agree that everyone has bugs that are causing them grief. I've got one that causes me many hours of extra work monthly. But it's my dealing with a One Place study that probably doesn't rear its head to most people. So I agree with the "you can't please everyone all the time". My only recourse has been to find workarounds, a lot of times dealing with just using the Access database which works for now but I'm sure sooner or later it will come back to bite me by using it. Legacy is under no expectations from me to tell me when they change things under the covers so sooner or later I'll probably pay. Re: It's frustrating but still the best.I agree with this 100%. Programming puts developers in a sticky situation, a lot of times in a "no win" "no win" situation. So I appreciate Legacy's efforts, and will continue to find whatever workarounds I can find for bugs and live with them as long as I can. But it would be a lot easier just to know the status of them ... even if it's LOW priority because nobody else as chimed in with that bug. And because of this I no longer submit bugs that I find. Dave -----Original Message----- From: I Macaulay <[email protected]> To: [email protected] Sent: Wed, 26 Aug 2015 9:34 PM Subject: Re: [LegacyUG] Same sex Marriages Its not always to my advantage to update the program, but I am sure that there is value behind the changes. I for one trust Legacy.. They have proven that they care more than once. Frustrating at times but still the best. Ian I used to be a banker, but then I lost interest. Ian Macaulay Carp, Ontario Open at 10:AM Close at 5:00 PM 45.2397 N long: 76.0991 W Elv 137 M UTM Don't Forget to Save the Stamps From: "[email protected]" <[email protected]> To: [email protected] Sent: Wednesday, August 26, 2015 3:38 PM Subject: RE: [LegacyUG] Same sex Marriages It is secrecy. The bug list is not publicly available. Let's get version 8 working correctly before worrying about 9 or are we going to 10 as Microsoft did. Legacy 7 et al was fine. 8 appears to be full of problems. I for one wished I hadn't upgraded as I am not sure what I got apart from numerous problems. Adrian Sent from my android device. -----Original Message----- From: Jim Terry/Support <[email protected]> To: [email protected] Sent: Wed, 26 Aug 2015 8:13 PM Subject: RE: [LegacyUG] Same sex Marriages Adrian, It's not "secrecy" at all. Some changes like allowing same sex relationships/marriages affect many aspects of Legacy, like reports, events, file maintenance, etc. It takes time and testing. I presume things that crash Legacy and affect the largest numbers of users probably get the programmer's first priority. In addition, the programmers are always thinking ahead to the next version while trying to work on things in the current version. We have a bug tracking system as well as a list of suggestions made by users that the programmers make use of. I image that it all can get complicated. So we never know how long beta testing will take and what issues testers might find. Jim Technical Support Legacy Family Tree -------- Original Message -------- > From: [email protected] > Sent: Wednesday, August 26, 2015 11:55 AM > To: [email protected] > Subject: RE: [LegacyUG] Same sex Marriages > > Jim > > You summarise what the problem is so far as the end user is concerned. We have no information as to when bugs will be fixed. 2 years is far too long! We don't understand the process for prioritisation of bugs. From looking at version fix lists some of the things fixed are very obscure and at the same time obvious problems as this are ignored or appear to be. I believe I have reported 5 bugs and I believe only one is fixed and that was one that was previously known about. Why all the secrecy about bug fixes and anticipated fixes. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
