Contact FAG. Their Help section has multiple email addresses to use depending on your problem or question.
FAG was bought by Ancestry, but has its own, specialized team. Using the FAG number is the only reliable way to find a person. As I mentioned in an earlier post, their search capabilities are deficient because of name variations, use of "king of", "Lord", "Sir", "de", "von", etc. in the Last Name field. Cemeteries are worse because the original contributor often uses just the name of the church/churchyard, i.e., St. Mary's Church. That becomes what you have to search for, not Arlington, which was not included in the name when the contributor added it. And, there are more than 50 pages of "St. Mary's Church" and no way other than slog through all of them to see if the one in Arlington is there - and that's even though you are searching one country. Just hope it was not entered as St. Marys Church (without the apostrophe). Computers are precise. Also, if you care about the exact geographical location, check the map. Many people do not check that the coordinates they entered (if they did) are the correct coordinates. There is a way to correct cemetery errors. Correcting what you consider naming errors is impossible unless you can convince the contributor that he is wrong and you are correct. CE ________________________________ From: LegacyUserGroup <[email protected]> on behalf of Ian Macaulay <[email protected]> Sent: Wednesday, May 3, 2017 8:50 AM To: Legacy User Group Subject: Re: [LegacyUG] FAG problem? Something is outawhack. Last night I searched from legacy for a known FAG entry and nothing showed. But then I went to FAG and used their search by name and nothing showed. So I called up the Cemetery listing and it was not there, So then I used the FAG number in the FAG search and there it was. It was in the correct Cemetery (Which was Arlington, and so should not have any errors ). So All I can surmise is that the name has some hidden character hiding in it or the system is broke. I also tried the cemetery search and then the subjects name from that. It failed as well. So from that I also assume that its not Legacy at fault. ( If there is anyone from Ancestry watching, I can provide details.) Ian On Wed, May 3, 2017 at 10:17 AM, Ed Ladendorf <[email protected]<mailto:[email protected]>> wrote: I haven't seen this discussed, and I wondered if anyone else has experienced what I have. Probably 15 - 20 years ago, I entered a few memorials at FAG. While trying out the new V9, two of them were not found in the search at FAG. Thinking I probably had a typo or something, I double checked everything, but found no errors at all. Going to the FAG site, I searched for them. Sure enough, they showed up. But not searching from Legacy. Has anyone else seen the problem of searches coming up empty, when you know they exist? -- LegacyUserGroup mailing list [email protected]<mailto:[email protected]> To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/ -- ICMac Sales: Hobby consultant (1986r.) Office hours: 10:00 Am - 5:00 PM most days Macaulay Genealogy Family Matters Ian Macaulay of Carp, Ontario
-- LegacyUserGroup mailing list [email protected] To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/
