Treerd,
This might help your Access Violation problem:
<http://support.legacyfamilytree.com/article/AA-00581/11/Error-Messages-Problems/Legacy-Charting-Access-Violation-Error.html>
***
Sometimes it helps to reinstall just Charting.
Here's how:
Legacy 8 and 9
1) Close Legacy and then reboot your computer. This will ensure that all
Legacy components are really closed. Don't open Legacy.
2) Close Legacy. Navigate to the C:\Program Files(x86)\Legacy9 (or
Legacy8). If you have a 32 bit computer navigate to C:\Program
Files\Legacy9 (or Legacy8). Inside there you will see a folder named
LegacyCharting. Delete the entire folder. You will not be deleting any
of the charts that you have already made and saved.
3) Navigate to the Documents\Legacy Family Tree\ folder and open it
(this is the Windows Documents folder). Inside you will see another
LegacyCharting folder. Delete this folder too.
4) Now download the last update. This will recreate the folders you just
deleted
Legacy 9 http://www.legacyfamilytree.com/DownloadUpdate.asp
Legacy 8 http://support.legacyfamilytree.com/article/AA-00899
5) Now open Legacy and then Charting.
If you are still having problems after that, contact Support.
***
How recently did you purchase Legacy 8? Legacy 9 has been out since
April. Where did you purchase? You may find you qualify for a free
upgrade to 9 if you bought after 25 Nov 2016. Contact
sa...@legacyfamilytree.com
Cathy
Tjeerd Belkmeer wrote:
Hello
Recently Purchased Legacy 8 and all good except that I had to go into
Administrator to install Geo part of it. I think that Kaspersky was
stopping installation so will try with it off one day.
Problem is in Legacy Charting. Have embedded snapshot of problem
I run Windows 10.
Do I need to upgrade to Legacy Ver 9.
Tjeerd Belkmeer
*tedbelkm...@hotmail.com *
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