Everyone needs to be aware that MyHeritage subscriptions renew without
warning. You actually agree when you subscribe but it's easily overlooked.
They could do a lot to change people's perception if they gave a warning
when a subscription was due for renewal as Ancestry does.
At least now they appear to refund when people complain.
In MyHeritage if you go to the My Purchases and click to see details,
you can click to Stop annual renewal. I look for this type of setting on
any website I pay a sub to these days and uncheck auto-renewal if I'm
unsure whether or not I will want to renew. I also set an alert for 2-4
weeks beforehand so that a) I can review whether I want to renew and b)
if I'm not going to renew I can prioritise using the site while I have
access. I've used various programs to do this but am discovering that
Windows 10 in built Reminder system works well.
Cathy
Carl Cox wrote:
When the company you hate buys the program you love, it puts you
between a rock and a hard place. You have my condolences. (And I don’t
know if I changed the subject line or not.)
Carl
MyHeritage taking my money was the last straw for me and why I wanted
to delete all trace of them from my computer. In my mind the issues
were directly related. In addition, there appeared to be yet another
reason to warn people about MyHeritage- it seemed to have its
tentacles everywhere making it difficult to delete. I previously had a
variety of bad experiences with MyHeritage. That is why I had not
renewed my subscription would never do so.
John
Carl Cox <mailto:ct...@centurytel.net>
Sunday, 1 July 2018 11:13 AM
When the company you hate buys the program you love, it puts you
between a rock and a hard place. You have my condolences. (And I don’t
know if I changed the subject line or not.)
Carl
MyHeritage taking my money was the last straw for me and why I wanted
to delete all trace of them from my computer. In my mind the issues
were directly related. In addition, there appeared to be yet another
reason to warn people about MyHeritage- it seemed to have its
tentacles everywhere making it difficult to delete. I previously had a
variety of bad experiences with MyHeritage. That is why I had not
renewed my subscription would never do so.
John
johnbernac...@iprimus.com.au <mailto:johnbernac...@iprimus.com.au>
Sunday, 1 July 2018 9:26 AM
There will always be a grey area in regard to the point at which a
response to a thread or topic is relevant, or should become a whole
new thread but perhaps we can improve how we respond.
For example, “Warning about MyHeritage / OFF LIST / Personal Emails”.
People generally do not intentionally “hijack” (one person’s word) LUG
threads. We all make errors and have different skills, abilities,
experiences and perceptions. Yes, we do need to keep consistent LUG
practices and standards and sometimes people need to be given
guidance- a gentle reminder, explanation or nudge in the right
direction. Occasionally we may need to cut a person some slack.
It was not me who changed the subject from “Warning about MyHeritage”
to “Warning about MyHeritage / OFF LIST / Personal Emails”, leaving
the original subject line within the new subject line. This occurred
when other people changed the topic to Norton. It appears that one
person responded to another person off list but the reply went
(probably inadvertently) to the whole LUG.
Later I posted a request, under that subject line, for help to delete
MyHeritage from my computer. Arnold however sent a complaint to the
LUG that my request for help had nothing to do with current topic:
“John, Cathy, and CE,
I would like to voice my complaint that
this message, with the Subject line, "Re:
[LegacyUG] FW: Warning about MyHeritage / OFF
LIST / Personal Emails" has been hijacked and
changed into something far different.
Those of us interested in the original thread have been thwarted.
"...Having difficulty deleting
MyHeritage from my computer" was not even close
to the existing discussion. The responders should
have, at least, changed the subject line to something relevant.
Arnold Sprague”
At this point “Warning about MyHeritage” was still part of the subject
line. In addition, the complaint (by the complainant’s own standard)
was a new topic but he did not start a new thread or even change the
subject line of the existing thread- this was hypocrisy. My question
about deleting MyHeritage was more related to that subject than the
complainant’s new thread.
Since my original posting, it has been confirmed that it was indeed
MyHeritage that took my money without my explicit permission. They
have since refunded the money after I demanded it with the support of
PayPal. With hindsight, it may have been better if I had mentioned the
100% confirmation that it was MyHeritage who “ripped me off” when I
continued the thread by asking how to delete them from my computer.
MyHeritage taking my money was the last straw for me and why I wanted
to delete all trace of them from my computer. In my mind the issues
were directly related. In addition, there appeared to be yet another
reason to warn people about MyHeritage- it seemed to have its
tentacles everywhere making it difficult to delete. I previously had a
variety of bad experiences with MyHeritage. That is why I had not
renewed my subscription would never do so.
John
--
LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
