Brian, My problem(s) seem to be fixed but I want to make sure. When the hints window started popping up all the time I went to the troubleshooting help and did what was in help............deleting and reinstalling............and then I had TWO windows that popped up every time I clicked on something (the hints window and do I want to allow Mellennia to make changes on my computer). After unchecking Hints like you suggested, both of those windows do not come up. Are both windows tied to Hints or do I have another issue lurking in the background waiting to pop out?
Thank you all for your help Rita -----Original Message----- From: LegacyUserGroup [mailto:[email protected]] On Behalf Of Brian Kelly Sent: Wednesday, May 22, 2019 4:02 PM To: [email protected] Subject: Re: [LegacyUG] Big Problem Instead of removing the check box from the options screen in Options > Customize > View (not General as you said in your message) > Section 8.13, click on the Select Background Hints button and remove the check marks from all the hint sources (MyHeritage.com, FamilySearch, FindMyPast.com and GenealogyBank). Save that screen and you should see that the check box on Setting 8.13 is also off. Save your options and you should not get the hints and they should stay off when you reopen Legacy. PS the hints not working message problem has be tracked down to MyHeritage.com hints. If you just turn off that hint source you should not get the problem with Hints has stopped working but hints from the other sources will still appear. Brian Kelly On 22-May-19 1:11 p.m., Evelyn .. wrote: > Hi Rita, > > Open Legacy & get the error message box, I clicked the X in upper > right corner of message box, then immediately went to customize > options, and general, and removed the check mark from "show hints" and > then click 'save' at the bottom of the screen. > > Some of my selections on customize options do not save, and the hints > is one of them, so I have to do this each time I open Legacy. I'm > hoping that this problem is fixed on the next update. > > - Evelyn > > On Wed, May 22, 2019 at 10:00 AM Rita Lynn McKale > <[email protected] <mailto:[email protected]>> wrote: > > Please help. I was having a problem with the hints window popping > up saying it had stopped working. So I tried following the steps in > the troubleshooting section on the website and deleted the Legacy9 > folder and tried to reinstall the program. Now things are much > worse. After the install I got the message that Legcy 9 has been > installed successful. But as the program opens I get another > message that says “Do you want to let Mellennia make changes to your > computer”, I click yes and the Hints has stopped working window pops > up again. Now anything I click on within Legacy both of those > messages pop up, each time I click on something.____ > > __ __ > > Please help, what do I do????____ > > __ __ > > Rita____ > > --- This email has been checked for viruses by AVG. https://www.avg.com -- LegacyUserGroup mailing list [email protected] To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/
