Thanks Cathy, I've sent them another message. ________________________________ From: LegacyUserGroup <[email protected]> on behalf of Cathy Pinner <[email protected]> Sent: November 16, 2024 7:47 AM To: Legacy User Group <[email protected]> Subject: Re: [LegacyUG] Error 0
Leo, If you haven't heard from Support, they didn't get your email. Try again. If you have another email address, use that. I see you have a hotmail address. I know there are problems with Support receiving emails from some domains but can't remember which. Maybe it is hotmail. Another thing to consider, do a complete clean uninstall. See https://legacyfamilytree.com/help-center/?a=Uninstall-how-to-do-a-complete-and-totally-clean-removal-of-Legacy---id--7z6RAToxSJ-waBD3OrdgzQ Note the method is the same with Legacy 10 but you don't have to worry about the customer number part. Then install with your security system paused. Cathy Leo MacDonald wrote: I'm sure that this topic has come up before, but here goes again. Last week I sent an email to our Legacy support but I've had no response so I've decided to try here. I have performed a File Maintenance on my Legacy 10 program > Check/repair. After it went through the process I got an Error 0 message. I checked the Legacy Error message board and found the fix for this as follows (which I performed): If the Error 0 occurs in tandem with Error 91 or other errors, copying DAO360.DLL from the C:\Program Files (x86)\Common Files\microsoft shared\DAO folder into the C:\Windows\SysWOW64 folder and the C:\Windows\System32 folder might fix the problem. Make sure Legacy is closed when you do this and your computer will probably ask for Administrative approval, so give it. For most users, Legacy Family Tree and Legacy FamilySearch will work at this point, so stop here. You are done. I re-ran another Check/Repair, same message, Error 0 I uninstalled my Legacy 10 program and downloaded another Legacy 10 program from the Legacy website. I re-ran another Check/Repair, same message, Error 0 I than performed the Error 0 fix from the website again and did another Check/Repair, same message, Error 0 Does anyone know how to fix this message.
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