We have momentarily turned our attention to telephone inquiries and email messages sent directly to [EMAIL PROTECTED] Due to our very busy schedule we are not always free to participate in the Legacy Users Group as much as we would like. In that regard, my first priority is to persons with actually glitches in the Legacy program and try to solve these first. My next priority are the "How To" questions. I direct people to Online Help, the printed Legacy User's Guide, etc. wherever possible. If they can't find the answers there they are invited to call me at (425) 788-0932 (our Technical Support line). For example, yesterday I received in my email a Problem Report. It simply stated, "I don't understand how to work the program" (exact quote; nothing more). The best I can do in such a situation is point the person to the Tutorial Lessons and Step-by-Step instructions in the manual and online Help, or suggest that they buy the Legacy Training Video. Jim Terry Technical Support Millennia Corporation www.LegacyFamilyTree.com ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, January 09, 2001 6:20 AM Subject: [LegacyUG] Support Staff-Attention Ken > Dear Ken: > > Your recent comments regarding the need to redesign your E-Mail response > system were welcomed. I have been paying particular attention to the various > types of questions that are submitted. Many individuals have comments > regarding features that they like or dislike. Others have serious problems > that are causing operational problems with their computer systems. Should you > elect to change the system I might suggest that you have a specific section > relating to this area. At the current time it would appear that many of these > operating problems are not being addressed on this forum. Possibly, you are > responding privately to those individuals. > > For your future consideration. > > Gary >
