You really need a person with a degree in educational technology. This
special field, closely associated with librarianship, is the development of
materials in any format for the sole purpose of imparting information
clearly and understandably. Virginia
----- Original Message -----
From: "Frank G. Higgins" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, February 08, 2001 3:34 PM
Subject: Re: [LegacyUG] Need your input for advanced training video
> I used to be a "Tech Writer" for IBM. I agree with this. I had
> many arguments with my peers who did "brain dumps" on their
> readers. I believe that no matter who the writer is, generally
> he/she is the only one who understands what hr/dhr wrote. I
> believe that every tech writer, Help Writer, manual writer should
> have these words emblazoned on the wall and tatooed on his brain:
> "Translate, clarify, explain" and "use lots of diagrams".
>
> I hope the "new" CLOOZ manual is better than its predecessors.
> ====================================================================
>
> Jean Todd wrote:
> >
> > >
> > > The on-line help needs improving greatly. Really it should be written
> > > by a professional technical writer. It is really not satisfactory in
> > > its current form.
> > >
> > Help should never be written by a technical person. They know all the
> > technical terms and use them, but us, the people who need help, do
> > not know what .dll files are, or what other technical things are. An
> > every day housewife or a plumber maybe should be brought in to write
> > Help files. I never even know the word to type in to the help
> > content. The thing I always seem to need to know is "What the hell do
> > I do now to get me out of this stupid mess". The Help file never
> > answers that question.
> >
> > Jean from Cowra, NSW
> > "Lang may your lum reek"
> > [EMAIL PROTECTED]
> > To unsubscribe: http://www.legacyfamilytree.com/LegacyLists.asp
>
> --
>
> frank g. higgins [EMAIL PROTECTED]
> To unsubscribe: http://www.legacyfamilytree.com/LegacyLists.asp
>
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