I had to reinstall Win ME, and had lost my key to Legacy. I sent a question to support to see if they could help me. I sent the question on a Friday night, and got an answer the next tuesday with my code.
Can't really complain on the support. One reason for not getting answer fast may be the questions are complicated and as several other's have said, it is vacation time, may be the person who knows those parts of Legacy is on vacation. Though I guess people at legacy knows the program, basically in the computer business some knows some parts better than others. Also some questions might be harder to answer and they need time to check and see if there is a solution or if there is a bug, and often that isn't done in a few days. Give them time, form what I have seen they are pretty good at support. Anne ----- Original Message ----- From: "Lyndell Morris" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, July 14, 2002 12:20 AM Subject: Re: [LegacyUG] Legacy Support? > Sorry, accidentally hit send before I wrote the last message. > > Angel, > Sure, you should be able to get support for programs. However the > other users have said that Millennia is a small firm. I don't know > exactly how small it is. But if there is, for example, 5 people in > the firm and I presume some of these people have kids, then they are > going to want to take their leave/holidays during the summer while > they can spend time with their children. These people are just as > entitled as you or I to a holiday. In a small firm, one person taking > a holiday or sick day will cause the other workers to have more work. > I'm sorry if this offends anybody but things can't be expected > yesterday - especially over summer or weekends. > > Lyndell > > ---- Original Message ---- > From: [EMAIL PROTECTED] > To: [EMAIL PROTECTED] > Subject: Re: [LegacyUG] Legacy Support? > Date: Sat, 13 Jul 2002 11:40:00 -0500 > > >Hi Jim. You are right. > > > >The main question was always support. And was kind of answered from > >LUG. > >Small firm, have to wait until august. Use the phone. Etc. > > > >The rest of the issues, we can group them in just two: The bugs in > >the > >generated html or the need for better tables aside for either > >translation or html generation. This is just to improve the software. > > > >I guess the only thing is wait until support answers those issues. If > > > >you can browse for the earlier posts, at least the translated output > >is > >there and we (as users) don't get it yet an answer from legacy. About > > > >the html, at least another person has the same problem that me. This > >is > >again the same support problem, No answers or clear answers for those > > > >prior issues. > > > >If you have a product you have to support it, and this means at least > >be > >there and hear your customer. Now in my case this is not happening. > > > >That is it. > > > >Angel > > > > > >Jim Winfrey wrote: > > > >>Angel, > >> > >>I will admit to being one of those who could not figure out exactly > >what it > >>was that you were asking. I counted six different things in your > >last post. > >>Maybe you would get better results if you limited your requests to > >the most > >>important issue and used other e-mails for the other questions. I > >read the > >>responses to your e-mail and I don't think many people understood > >the > >>question. > >> > >>Jim > >>----- Original Message ----- > >>From: "Angel F Out�n" <[EMAIL PROTECTED]> > >>To: <[EMAIL PROTECTED]> > >>Sent: Saturday, July 13, 2002 11:56 AM > >>Subject: Re: [LegacyUG] Legacy Support? > >> > >> > >> > >> > >>>It is funny how a thread changes over time, sound like a broken > >phone. > >>> > >>>First of all, I like to thank to the people that is willing to help > >and > >>>actually does. On the other side there are others that simple don't > >>>understand (or don't want to) even what is stated on a sentence. > >>> > >>>The original point was support. Even if they are a very very small > >firm, > >>>at least the have the knowledge to setup a web page, develop a > >great > >>>program and charge for it, everything is perfectly fine, but also > >the > >>>people wants support, and in this case, a simple automated email > >back > >>>telling something is OK and not to let people go asking if there is > >a > >>>company behind or what. If one offers support (and the do), please, > >have > >>>it in some degree. > >>> > >>> > >>>On the other side, apparently just few people understood the > >questions I > >>>have and stated here as an offer from one of the LUG members. > >>> > >>>For those people and me the answers are quite simple: > >>> > >>>1) some parts of the html output are customizable but others are > >hard > >>>coded (see below for the same issue regarding translation). > >>> > >>>3) For the HTML. ....WM. I realize you might be right, so opened my > >>>1.htm into UltraEdit and got this... At least we got an example of > >>>malformed code. > >>> > >>></table> > >>></tr> > >>><tr> > >>><td width=580 height=10 align=center valign=top><table border=0> > >>><tr> > >>><td width=290 height=10 align=center valign=top><table border=0> > >>><tr> > >>><td width=290 height=10 align=center valign=top><table border=1> > >>><tr> > >>><td width=144 align=center valign=top><font size=1><a > >>>href="./5.htm">Antonio /Out�n > >Fern�ndez/-[5]<br>(-1963)</a></font></td> > >>></tr> > >>></table> > >>> > >>>There are open tags and also a malformed html. This is a bug in > >the > >>>software that has to be fixed. > >>> > >>>Other member in the LUG posted the same and actually asked me to > >send > >>>this request to support because he got no answer. > >>> > >>> > >>>4) For the translation. Guys, c'mon! NOBODY is asking (even in > >this > >>>group, if you take the time search older posts) for a Spanish or > >>>whatever version of the software. The only thing, as stated from > >N.M. > >>>Macdonald from Norway or Arne is just to have the wording not hard > >coded > >>>(sorry for speak technical and not genealogy) in the software but > >in > >>>side tables that are easily to change. They have now part of this > >but > >>>are incomplete. So, the real question again for Legacy and is. Do > >you > >>>have plans to change this in a near future? > >>> > >>>For all of you that think this is a bad move, or is a deviation for > >the > >>>program, actually is the opposite, is improving the software and an > >>>opportunity for growth. > >>> > >>> > >>>Also I like to comment for the person who sends this directly to > >me... > >>> > >>> > >>> If you need help call Legacy technical support. > >>> Honey, read the first message please... > >>> > >>> Also, I would suggest your read the Users Manual. > >>> I read it, have you? > >>> > >>> Spanish version, no way Jose. > >>> Again, read the thread... > >>> My name is Angel, and Jose should be Jos� > >>> > >>> wbm > >>> > >>>Again, thanks for all the people who is willing to help other > >people here. > >>> > >>>Regards to all, > >>> > >>>Angel > >>> > >>> > >>>Angel F Out�n wrote: > >>> > >>> > >>> > >>>>HI. I am getting a NO answer from Legacy support. I sent 3 > >messages > >>>>in the last couple of weeks and nothing from them. > >>>> > >>>>Is this normal? Have you any contact email to ask them questions? > >>>>Thanks in advance, > >>>> > >>>>Angel > >>>> > >>>> > >>>> > >>>>To unsubscribe please visit: > >>>>http://www.legacyfamilytree.com/LegacyLists.asp > >>>> > >>>>Legacy User Group Etiquette guidelines can be found at: > >>>>http://www.LegacyFamilyTree.com/Etiquette.asp > >>>> > >>>> > >>>> > >>>To unsubscribe please visit: > >>> > >>> > >>http://www.legacyfamilytree.com/LegacyLists.asp > >> > >> > >>>Legacy User Group Etiquette guidelines can be found at: > >>>http://www.LegacyFamilyTree.com/Etiquette.asp > >>> > >>> > >> > >>To unsubscribe please visit: > >http://www.legacyfamilytree.com/LegacyLists.asp > >> > >>Legacy User Group Etiquette guidelines can be found at: > >>http://www.LegacyFamilyTree.com/Etiquette.asp > >> > >> > >> > > > > > >To unsubscribe please visit: > >http://www.legacyfamilytree.com/LegacyLists.asp > > > >Legacy User Group Etiquette guidelines can be found at: > >http://www.LegacyFamilyTree.com/Etiquette.asp > > > To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp > > Legacy User Group Etiquette guidelines can be found at: > http://www.LegacyFamilyTree.com/Etiquette.asp > To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp Legacy User Group Etiquette guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp
