Jan, The hardware shouldn't be the problem. Do a File > File Maintenance > Check/Repair. Also make sure you have all the latest Windows updates as Microsoft will no longer be supporting Windows 98 after the 15th of this month. Please go to our website at http://www.legacyfamilytree.com/HelpCommonSolution1.asp and download and install the MDAC and Jet v4. Service Pack updates.
Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jan Kersnovske Sent: Thursday, January 01, 2004 5:17 PM To: [EMAIL PROTECTED] Subject: Re: [LegacyUG] disappearing data Hello Sherry, Thankyou for your reply The first time it happened, I was left with the surname, Kersnovske, in the index as well as on the family view. (As I am still learning the ins and outs of legacy I assumed I must have done something.) From then on a blank family view and no name in the index . My name and data and the childrens names and data are there, plus the grandchildrens Doing a search for record 1 brings up a blank family view with UNKNOWN in the male box. Record 2 brings up my data. As my husband died a few years ago, his record is probably the only one 99.9% complete. I always go back to record 1 before I exit legacy and the data is always there. So far I have not lost the information which is backed up on my external zip drive. and another backup on my second internal drive. I realise my hardware is rather antiquated. Pentium one upgraded to a 2 running windows 98 upgrade, with 128 meg of RAM, plus 2 small hard drives. However apart from being slow at times it is running fine. Regards Jan ----- Original Message ----- From: "Support" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, January 02, 2004 10:47 AM Subject: RE: [LegacyUG] disappearing data > Jan, > > Is the individual just not showing on the Family View when you first > open Legacy? Is the individual showing in the Name List? > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > [EMAIL PROTECTED] > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous > correspondence. Thanks. > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Jan > Kersnovske > Sent: Thursday, January 01, 2004 4:19 PM > To: LegacyML > Subject: [LegacyUG] disappearing data > > > I pressed send before I re read the message. > > re record 1 disappearing, when Legacy is closed > > The record is there when I close legacy, and not there when legacy is > reopened > > Jan > Cairns Far North Queensland > Australia > > > Legacy User Group Etiquette guidelines can be found at: > http://www.LegacyFamilyTree.com/Etiquette.asp > > To find past messages, please go to our searchable archives at: > http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ > > To unsubscribe please visit: > http://www.legacyfamilytree.com/LegacyLists.asp > Legacy User Group Etiquette guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp Legacy User Group Etiquette guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
