Alex MacPhee wrote:
somebody else is. I also see a litle evidence of some users adopting aThis is what I watch for in any group I join. It's never good. I recall a recent case in point.
dog-in-the-manger pose, as though raising faults were a personal affront to
the developers. But this is something developers need to hear. Listening to
In the Flight Simulator community, this sort of reaction is incredibly common to such a degree that many of the developers in the community have developed more than software. They've developed HUGE egos. No one can say anything negative without 90% of the posting customer base coming to the "aid" of the developer and attacking the messenger.
One very successful add-on product (which I won't name) was a top choice of customers for a few years and the developer got to a point of believing his own press to such a degree that he eliminated anyone who said anything negative from the support forums. Further, he built a beta team of people with the stated belief that only people who absolutely LOVE the product should be on the beta team. Well, the results of that didn't take long to speak for themselves. Within a very short period, the product came to a grinding halt. No one had anything to say with regard to new features, new ideas, new concepts or concern about the existing product. The beta team just praised everything the developer came up with, never suggesting alternatives, etc. After a year of solid work on this new version, it was released to the public and then the quiet masses who had been shunned got to speak with their wallets. They spoke by never opening them mainly because the new version had NOTHING anyone really cared about. Meanwhile the developer sat there in complete astonishment and honestly had NO idea what had happened and why this version was costing him his investment. Instead of figuring it out, he doubled the negative effort and is now closing in on another year in development with an even bigger group of fanatics and the product is in even worse shape now than ever. The competition has now long since passed it by so it won't be too much longer before the product vanishes entirely.
I'll also never forget a saying I heard long ago that I've seen working flawlessly many times. "The last act of a dying organization is to turn out a larger rulebook."
Legacy User Group Etiquette guidelines can be found at:
http://www.LegacyFamilyTree.com/Etiquette.asp
To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/
To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
