Jim, An uninstall of Legacy was designed to prevent loss of files created by the user, i.e., those in the Data, Pictures and Web folder, as well as protecting the usr files (which we sometimes have a user delete for various reasons).
Backup isn't necessary, however, it never hurts to do one on a regular basis. My saddest task is to tell a user that their file is unrecoverable and they have no backup! Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of J & K Sindberg Sent: Monday, August 08, 2005 9:16 AM To: [email protected]; [EMAIL PROTECTED] Subject: Re: [LegacyUG] Report Button Crashes Legacy 5. Chap, <snip> If the problem is still there, do as Sherry suggests below AFTER backing up to separate media (CD, memory stick, Gmail). IMHO, JimS Those who excel at defense bury themselves away below the lowest depths of Earth. Those who excel at offense move from above the greatest heights of heaven. Thus they are able to preserve themselves and attain complete victory. LegacySupport wrote: > Chap, > > Uninstall Legacy then go to the Legacy folder on your hard drive. > Delete all the files that have the extension of .usr and reinstall > Legacy, making sure that all other programs are shut down and your > anti-virus software is disabled. You'll need to reset your settings after you reinstall. > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > [EMAIL PROTECTED] > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous correspondence. > Thanks. Legacy User Group Etiquette guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
