Thanks Sherry,
I did as you suggested and everything is working fine now.
Regards
Anne
----- Original Message -----
From: "LegacySupport" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, January 17, 2006 6:08 AM
Subject: RE: [LegacyUG] Legacy program freezing
Anne,
I'm going to have you do a complete uninstall and then reinstall. After
you
uninstall Legacy, with Windows Explorer find and look in the C:\Legacy
folder or what ever folder you had Legacy installed in. Within this
folder
you will find several files remaining that you will need to delete.
Carefully delete all of the files in the Legacy folder but DO NOT delete
any
of the folders like the Data folder, Picture Folder or Web Folder as these
folders hold your data and you don't want to accidentally delete your
family
file or pictures. All the other files should be deleted. You'll need to
reset your preferences after you reinstall.
Download the Standard Edition from our website. If you have the Deluxe
Edition, you'll need to go to Help > Unlock Legacy Deluxe to unlock the
Deluxe features after you reinstall.
**When you reinstall, make sure that all other programs are shut down and
your anti-virus software is disabled.**
Thanks for using Legacy.
Sherry
Customer Support
Millennia Corporation
[EMAIL PROTECTED]
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.
Hi Everyone,
A couple of days ago my Legacy program started freezing whenever I tried
to
do a Search. It freezes when I click on the Search button in the toolbar
or
when I click on 'find' on the search menu.
I am running the Legacy deluxe with the latest build date of 6.0.0.73. on
Windows XP.
I have tried
file maintaince check and repair.
Restarting Windows
I removed Legacy from the computer and reinstalled (after backing up of
course).
When I reinstalled I did not have to reenter passwords, customer numbers
etc. They were recognised automatically. Did I do something wrong with the
remove program maybe I did not remove everything completely.
After all this Legacy is still freezing when I try to do a search.
any help is appreciated.
TIA
Anne Eccles
NSW, Australia
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