Bill, Did you do a complete uninstall, removing the files in the Legacy folder after uninstalling, particularly the usr files (steps below)? How much memory (RAM) do you have? Which version of Windows are you using? Do you have other programs running while you're using Legacy? Are you getting any error messages? Have you scanned for viruses and spyware?
Here are the steps to follow after you uninstall Legacy - With Windows Explorer find and look in the C:\Legacy folder or what ever folder you had Legacy installed in. Within this folder you will find several files remaining that you will need to delete. Carefully delete all of the files in the Legacy folder but DO NOT delete any of the folders like the Data folder, Picture Folder or Web Folder as these folders hold your data and you don't want to accidentally delete your family file or pictures. All the other files should be deleted. You'll need to reset your preferences after you reinstall. Download the Standard Edition from our website. Versions of Legacy prior to v6 can be downloaded from http://www.legacyfamilytree.com/helpDownloadVersion5.asp. If you have the Deluxe Edition, you'll need to go to Help > Unlock Legacy Deluxe to unlock the Deluxe features after you reinstall. **When you reinstall, make sure that all other programs are shut down and your anti-virus software is disabled.** Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Daniels Sent: Sunday, January 22, 2006 3:53 PM To: Legacy Group Cc: Legacy Customer Service Subject: [LegacyUG] Problem with sourcing a event From my early email I started to have problems with my program locking up after I selected the source icon in the detailed screen. The source icon would freeze. I did several times and nothing changed. The different methods used were:I first when to the source ion from the main screen and added a source. All wells I when went to the individual detail screen and selected add event. all wells I completed the event and selected the source icon so I could cite the source. the program locks up! I shut down and rebooted the same thing happened the program locks up I even tried a different person and when you select the icon for sources the program locks up! I have even uninstalled the Legacy 6.0 program (the updated 6.0.0.79) and completed a new installation. The problem is still there. Sherry What else can I do to solve this problem? Thanks Bill DAniels Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
