Jim,
I was doing the IGI search without signing in since we had the IGI
search option. A few days ago, I started getting continuous repeats on
waiting to get data. Could not access the familysearch.com. Tried
changing the setting to sign in, and got the message you reported.
Finally discovered that my password had expired. Used the link to
update that, and now it works unless busy? Back in business again.
You may want to add a message to the "Home" tab for Legacy advising
people to update their password at FamilySearch.com.
Jay
----- Original Message -----
From: "Jim Terry" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: 15 February, 2006 1:19 PM
Subject: [LegacyUG] IGI Search Error - Problem logging in
Listers,
I had a call today from a Legacy user who was getting a message "There
were
problems logging into FamilySearch.org" when trying an IGI Search for
temple
ordinance information. I was able to repeat the problem in both
Legacy 5
and 6 on two computers.
If you get such a message, first double check your username and
password, if
you are certain that your using the correct ones, please exit Legacy
and go
to FamilySearch.org using your regular web browser and log in. When I
did
this I got the same "There were problems logging into
FamilySearch.org"
message and had to reset my password. After that I was able to
restart
Legacy and do a successful IGI Search without login problems.
However, I did get an imposed 33 second delay message after which
Legacy
connected. Please be patient with Legacy and FamilySearch.org.
Thank you,
Jim Terry
Technical Support
Legacy Family Tree
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2/14/2006
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Enter the drawing for a FREE Legacy Cruise to Alaska or a FREE research trip to
Salt Lake's Family History Library. Open to users of Legacy 6 Deluxe. Enter
online at http://legacyfamilytree.com/FreeTrip.asp
Legacy User Group guidelines can be found at:
http://www.LegacyFamilyTree.com/Etiquette.asp
To find past messages, please go to our searchable archives at:
http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/
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