>From http://youtu.be/xYiiD-p2q80 at 12:13:

We want to avoid the tap that turns the wrong way: that leads to confusion, 
frustration and anger.

In general, Leo's outlines are familiar: clicks work as expected, as do 
arrow keys, which are based on Windows Explorer.

Here are the problem areas for Leo:

QQQ
If you're not going to use an existing convention, you need to be sure that 
what you're replacing it with either:

a) is so clear and self explanatory that there's no learning curve (so it's 
as good as a convention) or

b) adds so much value that it's worth the small learning curve.
QQQ

You could say that having source files be *nothing but* text is the 
"existing convention".  In this sense, @others and section references are 
something new.  Obviously, point a does not apply.  Just as obviously, 
there is no way I would ever get rid of @others or section references.  
Indeed, learning how to create text *is* worth the learning curve, but it's 
really really important to make sure people can indeed create external 
files.

Another applicable quote:

QQQ
Even when people know they *could* solve a problem or perform a calculation 
if they put *effort* into it sometimes they *don't do it* because they 
don't consider the *potential reward* worth the effort.
QQQ

No doubt some people have given up on Leo because of just this point.  
Indeed, I suspect many people never even consider using Leo because they 
don't realize how limited plain text files are.  I'm not sure how to deal 
with this, but the enthusiastic reaction of people who *do* use Leo shows 
that there is a real difference between the Leonine way and the plain old 
way ;-)

Edward

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