Jud,

I didn't get a response to the below e-mail sent on 9/11. Are you around and can you reply?

Thanks-
Brett

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Originally sent on 9/11/20 at 10:38 pm

Hi Jud,

Following up on my posting from July 10, 2006, one of my clients continues to have problems with multiple e-mails being sent to certain addresses. I was finally able to get one of their clients to send them complete copies of the e-mails with expanded headers. I have these along with the server log showing duplicate e-mails again being sent to pacbell.net.

As I recall, you said that the problem was related to the list being set up for individual rather than grouped sends and that you needed to implement a fix.

o Is this correct?
o If so, when can you fix this issue as it's becoming a big problem?

In the interim is there anything I can do to the server settings besides removing bounced addresses to prevent this from happening?

I can send you the full e-mails with headers along with the log files if you need them. Let me know.

Thanks--
Brett

On Jul 11, 2006, at 5:27 PM, Jud Spencer wrote:
They should be getting bounce reports every night. They need to remove the addresses that are bouncing. What is happening is that PacBell is seeing excessive bounces from them and is closing the connection. Letterrip isn't properly marking the messages as having been sent in the case where PacBell slams the connection shut.
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