On Mar 20, 2017, at 14:55, Nathanaël Naeri <nathanael.na...@gmail.com> wrote:
> Is that an issue that this hosting company could do something about? I
> can ask their sysadmins for help.

It's a common setup mistake to make for server admins that they only add the 
server certificate to their configuration. Normally you also need to add one or 
more CA intermediate certs so that clients, which only normally carry and trust 
a bundle of root certs, could successfully verify the whole chain.
It's generally as simple as concatenating the intermediate cert(s) after your 
server certificate, for the server admin.

This could be the issue causing your problems, and something only they can fix, 
short of you manually adding that  missing intermediate cert on all your client 
systems, working around their mistake.
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