On 2018-04-08 22:02, Kate Krauss wrote:

> Generally speaking, the way to help people in distress is to ask them what 
> they need (rather than guessing or assuming, which often results in a tool 
> without a user base and a lot of people who desperately needed something 
> else).

Just wanted to say this response was so right on, IMO. That whole "Let's
ask people what they want and need and might already being doing" gets
left out too often.  

Ms. Jayne Cravens MSc
Portland, Oregon, USA

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