Rethinking the Social Responsibility of Business  
 
A Reason debate featuring Milton Friedman, Whole Foods' John Mackey 
(of Austin TX), and Cypress Semiconductor's T.J. Rodgers
 
at http://www.reason.com/0510/fe.mf.rethinking.shtml 
 

Thirty-five years ago, Milton Friedman wrote a famous article for The 
New York Times Magazine whose title aptly summed up its main 
point: "The Social Responsibility of Business Is to Increase Its 
Profits." The future Nobel laureate in economics had no patience for 
capitalists who claimed that "business is not concerned `merely' with 
profit but also with promoting desirable `social' ends; that business 
has a `social conscience' and takes seriously its responsibilities 
for providing em­ployment, eliminating discrimination, 
avoid­ing pollution and whatever else may be the catchwords of 
the contemporary crop of re­formers."

Friedman, now a senior research fellow at the Hoover Institution and 
the Paul Snowden Russell Distinguished Service Professor Emeritus of 
Economics at the University of Chicago, wrote that such people 
are "preach­ing pure and unadulterated socialism. 
Busi­nessmen who talk this way are unwitting pup­pets of the 
intellectual forces that have been undermining the basis of a free 
society these past decades."

John Mackey, the founder and CEO of Whole Foods, is one businessman 
who disagrees with Friedman. A self-described ardent libertarian 
whose conversation is peppered with references to Ludwig von Mises 
and Abraham Maslow, Austrian economics and astrology, Mackey believes 
Friedman's view is too narrow a description of his and many other 
businesses' activities. As important, he argues that Friedman's take 
woefully undersells the humanitarian dimension of capitalism. 

In the debate that follows, Mackey lays out his personal vision of 
the social responsibility of business. Friedman responds, as does 
T.J. Rodgers, the founder and CEO of Cypress Semiconductor and the 
chief spokesman of what might be called the tough love school of 
laissez faire. Dubbed "one of America's toughest bosses" by Fortune, 
Rodgers argues that corporations add far more to society by 
maximizing "long-term shareholder value" than they do by donating 
time and money to charity.

Reason offers this exchange as the starting point of a discussion 
that should be intensely important to all devotees of free minds and 
free markets. Comments should be sent to [EMAIL PROTECTED]

Putting Customers Ahead of Investors
John Mackey
In 1970 Milton Friedman wrote that "there is one and only one social 
responsibility of business—to use its resources and engage in 
activities designed to increase its profits so long as it stays 
within the rules of the game, which is to say, engages in open and 
free competition without deception or fraud." That's the orthodox 
view among free market economists: that the only social 
responsibility a law-abiding business has is to maximize profits for 
the shareholders.

I strongly disagree. I'm a businessman and a free market libertarian, 
but I believe that the enlightened corporation should try to create 
value for all of its constituencies. From an investor's perspective, 
the purpose of the business is to maximize profits. But that's not 
the purpose for other stakeholders—for customers, employees, 
suppliers, and the community. Each of those groups will define the 
purpose of the business in terms of its own needs and desires, and 
each perspective is valid and legitimate.

My argument should not be mistaken for a hostility to profit. I 
believe I know something about creating shareholder value. When I co-
founded Whole Foods Market 27 years ago, we began with $45,000 in 
capital; we only had $250,000 in sales our first year. During the 
last 12 months we had sales of more than $4.6 billion, net profits of 
more than $160 million, and a market capitalization over $8 billion.

But we have not achieved our tremendous increase in shareholder value 
by making shareholder value the primary purpose of our business. In 
my marriage, my wife's happiness is an end in itself, not merely a 
means to my own happiness; love leads me to put my wife's happiness 
first, but in doing so I also make myself happier. Similarly, the 
most successful businesses put the customer first, ahead of the 
investors. In the profit-centered business, customer happiness is 
merely a means to an end: maximizing profits. In the customer-
centered business, customer happiness is an end in itself, and will 
be pursued with greater interest, passion, and empathy than the 
profit-centered business is capable of.

Not that we're only concerned with customers. At Whole Foods, we 
measure our success by how much value we can create for all six of 
our most important stakeholders: customers, team members (employees), 
investors, vendors, communities, and the environment. Our philosophy 
is graphically represented in the opposite column.

There is, of course, no magical formula to calculate how much value 
each stakeholder should receive from the company. It is a dynamic 
process that evolves with the competitive marketplace. No stakeholder 
remains satisfied for long. It is the function of company leadership 
to develop solutions that continually work for the common good.

Many thinking people will readily accept my arguments that caring 
about customers and employees is good business. But they might draw 
the line at believing a company has any responsibility to its 
community and environment. To donate time and capital to 
philanthropy, they will argue, is to steal from the investors. After 
all, the corporation's assets legally belong to the investors, don't 
they? Management has a fiduciary responsibility to maximize 
shareholder value; therefore, any activities that don't maximize 
shareholder value are violations of this duty. If you feel altruism 
towards other people, you should exercise that altruism with your own 
money, not with the assets of a corporation that doesn't belong to 
you.

This position sounds reasonable. A company's assets do belong to the 
investors, and its management does have a duty to manage those assets 
responsibly. In my view, the argument is not wrong so much as it is 
too narrow.

First, there can be little doubt that a certain amount of corporate 
philanthropy is simply good business and works for the long-term 
benefit of the investors. For example: In addition to the many 
thousands of small donations each Whole Foods store makes each year, 
we also hold five 5% Days throughout the year. On those days, we 
donate 5 percent of a store's total sales to a nonprofit 
organization. While our stores select worthwhile organizations to 
support, they also tend to focus on groups that have large membership 
lists, which are contacted and encouraged to shop our store that day 
to support the organization. This usually brings hundreds of new or 
lapsed customers into our stores, many of whom then become regular 
shoppers. So a 5% Day not only allows us to support worthwhile 
causes, but is an excellent marketing strategy that has benefited 
Whole Foods investors immensely.

That said, I believe such programs would be completely justifiable 
even if they produced no profits and no P.R. This is because I 
believe the entrepreneurs, not the current investors in a company's 
stock, have the right and responsibility to define the purpose of the 
company. It is the entrepreneurs who create a company, who bring all 
the factors of production together and coordinate it into viable 
business. It is the entrepreneurs who set the company strategy and 
who negotiate the terms of trade with all of the voluntarily 
cooperating stakeholders—including the investors. At Whole Foods 
we "hired" our original investors. They didn't hire us.

We first announced that we would donate 5 percent of the company's 
net profits to philanthropy when we drafted our mission statement, 
back in 1985. Our policy has therefore been in place for over 20 
years, and it predates our IPO by seven years. All seven of the 
private investors at the time we created the policy voted for it when 
they served on our board of directors. When we took in venture 
capital money back in 1989, none of the venture firms objected to the 
policy. In addition, in almost 14 years as a publicly traded company, 
almost no investors have ever raised objections to the policy. How 
can Whole Foods' philanthropy be "theft" from the current investors 
if the original owners of the company unanimously approved the policy 
and all subsequent investors made their investments after the policy 
was in effect and well publicized?

The shareholders of a public company own their stock voluntarily. If 
they don't agree with the philosophy of the business, they can always 
sell their investment, just as the customers and employees can exit 
their relationships with the company if they don't like the terms of 
trade. If that is unacceptable to them, they always have the legal 
right to submit a resolution at our annual shareholders meeting to 
change the company's philanthropic philosophy. A number of our 
company policies have been changed over the years through successful 
shareholder resolutions.

Another objection to the Whole Foods philosophy is where to draw the 
line. If donating 5 percent of profits is good, wouldn't 10 percent 
be even better? Why not donate 100 percent of our profits to the 
betterment of society? But the fact that Whole Foods has 
responsibilities to our community doesn't mean that we don't have any 
responsibilities to our investors. It's a question of finding the 
appropriate balance and trying to create value for all of our 
stakeholders. Is 5 percent the "right amount" to donate to the 
community? I don't think there is a right answer to this question, 
except that I believe 0 percent is too little. It is an arbitrary 
percentage that the co-founders of the company decided was a 
reasonable amount and which was approved by the owners of the company 
at the time we made the decision. Corporate philanthropy is a good 
thing, but it requires the legitimacy of investor approval. In my 
experience, most investors understand that it can be beneficial to 
both the
 corporation and to the larger society.

That doesn't answer the question of why we give money to the 
community stakeholder. For that, you should turn to one of the 
fathers of free-market economics, Adam Smith. The Wealth of Nations 
was a tremendous achievement, but economists would be well served to 
read Smith's other great book, The Theory of Moral Sentiments. There 
he explains that human nature isn't just about self-interest. It also 
includes sympathy, empathy, friendship, love, and the desire for 
social approval. As motives for human behavior, these are at least as 
important as self-interest. For many people, they are more important.

When we are small children we are egocentric, concerned only about 
our own needs and desires. As we mature, most people grow beyond this 
egocentrism and begin to care about others—their families, friends, 
communities, and countries. Our capacity to love can expand even 
further: to loving people from different races, religions, and 
countries—potentially to unlimited love for all people and even for 
other sentient creatures. This is our potential as human beings, to 
take joy in the flourishing of people everywhere. Whole Foods gives 
money to our communities because we care about them and feel a 
responsibility to help them flourish as well as possible.

The business model that Whole Foods has embraced could represent a 
new form of capitalism, one that more consciously works for the 
common good instead of depending solely on the "invisible hand" to 
generate positive results for society. The "brand" of capitalism is 
in terrible shape throughout the world, and corporations are widely 
seen as selfish, greedy, and uncaring.This is both unfortunate and 
unnecessary, and could be changed if businesses and economists widely 
adopted the business model that I have outlined here.

To extend our love and care beyond our narrow self-interest is 
antithetical to neither our human nature nor our financial success. 
Rather, it leads to the further fulfillment of both. Why do we not 
encourage this in our theories of business and economics? Why do we 
restrict our theories to such a pessimistic and crabby view of human 
nature? What are we afraid of?

Making Philanthropy Out of Obscenity
Milton Friedman
By pursuing his own interest [an individual] frequently promotes that 
of the society more effectually than when he really intends to 
promote it. I have never known much good done by those who affected 
to trade for the public good. 
—Adam Smith, The Wealth of Nations

The differences between John Mackey and me regarding the social 
responsibility of business are for the most part rhetorical. Strip 
off the camouflage, and it turns out we are in essential agreement. 
Moreover, his company, Whole Foods Market, behaves in accordance with 
the principles I spelled out in my 1970 New York Times Magazine 
article.

With respect to his company, it could hardly be otherwise. It has 
done well in a highly competitive industry. Had it devoted any 
significant fraction of its resources to exercising a social 
responsibility unrelated to the bottom line, it would be out of 
business by now or would have been taken over. 

Here is how Mackey himself describes his firm's activities:

1) "The most successful businesses put the customer first, instead of 
the investors" (which clearly means that this is the way to put the 
investors first).

2) "There can be little doubt that a certain amount of corporate 
philanthropy is simply good business and works for the long-term 
benefit of the investors."

Compare this to what I wrote in 1970:

"Of course, in practice the doctrine of social responsibility is 
frequently a cloak for actions that are justified on other grounds 
rather than a reason for those actions.

"To illustrate, it may well be in the long run interest of a 
corporation that is a major employer in a small community to devote 
resources to providing amenities to that community or to improving 
its government.…

"In each of these…cases, there is a strong temptation to rationalize 
these actions as an exercise of `social responsibility.' In the 
present climate of opinion, with its widespread aversion 
to `capitalism,' `profits,' the `soulless corporation' and so on, 
this is one way for a corporation to generate goodwill as a by-
product of expenditures that are entirely justified in its own self-
interest.

"It would be inconsistent of me to call on corporate executives to 
refrain from this hypocritical window-dressing because it harms the 
foundations of a free society. That would be to call on them to 
exercise a `social responsibility'! If our institutions and the 
attitudes of the public make it in their self-interest to cloak their 
actions in this way, I cannot summon much indignation to denounce 
them."

I believe Mackey's flat statement that "corporate philanthropy is a 
good thing" is flatly wrong. Consider the decision by the founders of 
Whole Foods to donate 5 percent of net profits to philanthropy. They 
were clearly within their rights in doing so. They were spending 
their own money, using 5 percent of one part of their wealth to 
establish, thanks to corporate tax provisions, the equivalent of a 
501c(3) charitable foundation, though with no mission statement, no 
separate by-laws, and no provision for deciding on the beneficiaries. 
But what reason is there to suppose that the stream of profit 
distributed in this way would do more good for society than investing 
that stream of profit in the enterprise itself or paying it out as 
dividends and letting the stockholders dispose of it? The practice 
makes sense only because of our obscene tax laws, whereby a 
stockholder can make a larger gift for a given after-tax cost if the 
corporation makes the gift on his behalf than if he makes the
 gift directly. That is a good reason for eliminating the corporate 
tax or for eliminating the deductibility of corporate charity, but it 
is not a justification for corporate charity.

Whole Foods Market's contribution to society—and as a customer I can 
testify that it is an important one—is to enhance the pleasure of 
shopping for food. Whole Foods has no special competence in deciding 
how charity should be distributed. Any funds devoted to the latter 
would surely have contributed more to society if they had been 
devoted to improving still further the former. 

Finally, I shall try to explain why my statement that "the social 
responsibility of business [is] to increase its profits" and Mackey's 
statement that "the enlightened corporation should try to create 
value for all of its constituencies" are equivalent.

Note first that I refer to social responsibility, not financial, or 
accounting, or legal. It is social precisely to allow for the 
constituencies to which Mackey refers. Maximizing profits is an end 
from the private point of view; it is a means from the social point 
of view. A system based on private property and free markets is a 
sophisticated means of enabling people to cooperate in their economic 
activities without compulsion; it enables separated knowledge to 
assure that each resource is used for its most valued use, and is 
combined with other resources in the most efficient way. 

Of course, this is abstract and idealized. The world is not ideal. 
There are all sorts of deviations from the perfect market—many, if 
not most, I suspect, due to government interventions. But with all 
its defects, the current largely free-market, private-property world 
seems to me vastly preferable to a world in which a large fraction of 
resources is used and distributed by 501c(3)s and their corporate 
counterparts.

Put Profits First
T.J. Rodgers
John Mackey's article attacking corporate profit maximization could 
not have been written by "a free market libertarian," as claimed. 
Indeed, if the examples he cites had not identified him as the 
author, one could easily assume the piece was written by Ralph Nader. 
A more accurate title for his article is "How Business and Profit 
Making Fit Into My Overarching Philosophy of Altruism."

Mackey spouts nonsense about how his company hired his original 
investors, not vice versa. If Whole Foods ever falls on persistent 
hard times—perhaps when the Luddites are no longer able to hold back 
the genetic food revolution using junk science and fear—he will 
quickly find out who has hired whom, as his investors fire him.

Mackey does make one point that is consistent with, but not 
supportive of, free market capitalism. He knows that shareholders own 
his stock voluntarily. If they don't like the policies of his 
company, they can always vote to change those policies with a 
shareholder resolution or simply sell the stock and buy that of 
another company more aligned with their objectives. Thus, he informs 
his shareholders of his objectives and lets them make a choice on 
which stock to buy. So far, so good.

It is also simply good business for a company to cater to its 
customers, train and retain its employees, build long-term positive 
relationships with its suppliers, and become a good citizen in its 
community, including performing some philanthropic activity. When 
Milton Friedman says a company should stay "within the rules of the 
game" and operate "without deception or fraud," he means it should 
deal with all its various constituencies properly in order to 
maximize long-term shareholder value. He does not mean that a company 
should put every last nickel on the bottom line every quarter, 
regardless of the long-term consequences.

My company, Cypress Semiconductor, has won the trophy for the Second 
Harvest Food Bank competition for the most food donated per employee 
in Silicon Valley for the last 13 consecutive years (1 million pounds 
of food in 2004). The contest creates competition among our 
divisions, leading to employee involvement, company food drives, 
internal social events with admissions "paid for" by food donations, 
and so forth. It is a big employee morale builder, a way to attract 
new employees, good P.R. for the company, and a significant benefit 
to the community—all of which makes Cypress a better place to work 
and invest in. Indeed, Mackey's own proud example of Whole Foods' 
community involvement programs also made a profit.

But Mackey's subordination of his profession as a businessman to 
altruistic ideals shows up as he attempts to negate the empirically 
demonstrated social benefit of "self-interest" by defining it 
narrowly as "increasing short-term profits." Why is it that when 
Whole Foods gives money to a worthy cause, it serves a high moral 
objective, while a company that provides a good return to small 
investors—who simply put their money into their own retirement funds 
or a children's college fund—is somehow selfish? It's the philosophy 
that is objectionable here, not the specific actions. If Mackey wants 
to run a hybrid business/charity whose mission is fully disclosed to 
his shareholders—and if those shareholder-owners want to support that 
mission—so be it. But I balk at the proposition that a 
company's "stakeholders" (a term often used by collectivists to 
justify unreasonable demands) should be allowed to control the 
property of the shareholders. It seems Mackey's philosophy is more 
accurately
 described by Karl Marx: "From each according to his ability" (the 
shareholders surrender money and assets); "to each according to his 
needs" (the charities, social interest groups, and environmentalists 
get what they want). That's not free market capitalism.

Then there is the arrogant proposition that if other corporations 
would simply emulate the higher corporate life form defined by Whole 
Foods, the world would be better off. After all, Mackey says 
corporations are viewed as "selfish, greedy, and uncaring." I, for 
one, consider free market capitalism to be a high calling, even 
without the infusion of altruism practiced by Whole Foods.

If one goes beyond the sensationalistic journalism surrounding the 
Enron-like debacles, one discovers that only about 10 to 20 public 
corporations have been justifiably accused of serious wrongdoing. 
That's about 0.1 percent of America's 17,500 public companies. What's 
the failure rate of the publications that demean business? (Consider 
the New York Times scandal involving manufactured stories.) What's 
the percentage of U.S. presidents who have been forced or almost 
forced from office? (It's 10 times higher than the failure rate of 
corporations.) What percentage of our congressmen have spent time in 
jail? The fact is that despite some well-publicized failures, most 
corporations are run with the highest ethical standards—and the 
public knows it. Public opinion polls demonstrate that fact by 
routinely ranking businessmen above journalists and politicians in 
esteem.

I am proud of what the semiconductor industry does—relentlessly 
cutting the cost of a transistor from $3 in 1960 to three-millionths 
of a dollar today. Mackey would be keeping his business records with 
hordes of accountants on paper ledgers if our industry didn't exist. 
He would have to charge his poorest customers more for their food, 
pay his valued employees less, and cut his philanthropy programs if 
the semiconductor industry had not focused so relentlessly on 
increasing its profits, cutting his costs in the process. Of course, 
if the U.S. semiconductor industry had been less cost-competitive due 
to its own philanthropy, the food industry simply would have bought 
cheaper computers made from Japanese and Korean silicon chips (which 
happened anyway). Layoffs in the nonunion semiconductor industry were 
actually good news to Whole Foods' unionized grocery store clerks. 
Where was Mackey's sense of altruism when unemployed semiconductor 
workers needed it? Of course, that rhetorical
 question is foolish, since he did exactly the right thing by 
ruthlessly reducing his recordkeeping costs so as to maximize his 
profits.

I am proud to be a free market capitalist. And I resent the fact that 
Mackey's philosophy demeans me as an egocentric child because I have 
refused on moral grounds to embrace the philosophies of collectivism 
and altruism that have caused so much human misery, however tempting 
the sales pitch for them sounds.
 
Profit Is the Means, Not End
John Mackey
Let me begin my response to Milton Friedman by noting that he is one 
of my personal heroes. His contributions to economic thought and the 
fight for freedom are without parallel, and it is an honor to have 
him critique my article.

Friedman says "the differences between John Mackey and me regarding 
the social responsibility of business are for the most part 
rhetorical." But are we essentially in agreement? I don't think so. 
We are thinking about business in entirely different ways.

Friedman is thinking only in terms of maximizing profits for the 
investors. If putting customers first helps maximize profits for the 
investors, then it is acceptable. If some corporate philanthropy 
creates goodwill and helps a company "cloak" its self-interested 
goals of maximizing profits, then it is acceptable (although Friedman 
also believes it is "hypocritical"). In contrast to Friedman, I do 
not believe maximizing profits for the investors is the only 
acceptable justification for all corporate actions. The investors are 
not the only people who matter. Corporations can exist for purposes 
other than simply maximizing profits. 

As for who decides what the purpose of any particular business is, I 
made an important argument that Friedman doesn't address: "I believe 
the entrepreneurs, not the current investors in a company's stock, 
have the right and responsibility to define the purpose of the 
company." Whole Foods Market was not created solely to maximize 
profits for its investors, but to create value for all of its 
stakeholders. I believe there are thousands of other businesses 
similar to Whole Foods (Medtronic, REI, and Starbucks, for example) 
that were created by entrepreneurs with goals beyond maximizing 
profits, and that these goals are neither "hypocritical" 
nor "cloaking devices" but are intrinsic to the purpose of the 
business.

I will concede that many other businesses, such as T.J. Rodgers' 
Cypress Semiconductor, have been created by entrepreneurs whose sole 
purpose for the business is to maximize profits for their investors. 
Does Cypress therefore have any social responsibility besides 
maximizing profits if it follows the laws of society? No, it doesn't. 
Rodgers apparently created it solely to maximize profits, and 
therefore all of Friedman's arguments about business social 
responsibility become completely valid. Business social 
responsibility should not be coerced; it is a voluntary decision that 
the entrepreneurial leadership of every company must make on its own. 
Friedman is right to argue that profit making is intrinsically 
valuable for society, but I believe he is mistaken that all 
businesses have only this purpose.

While Friedman believes that taking care of customers, employees, and 
business philanthropy are means to the end of increasing investor 
profits, I take the exact opposite view: Making high profits is the 
means to the end of fulfilling Whole Foods' core business mission. We 
want to improve the health and well-being of everyone on the planet 
through higher-quality foods and better nutrition, and we can't 
fulfill this mission unless we are highly profitable. High profits 
are necessary to fuel our growth across the United States and the 
world. Just as people cannot live without eating, so a business 
cannot live without profits. But most people don't live to eat, and 
neither must a businesses live just to make profits.

Toward the end of his critique Friedman says his statement that "the 
social responsibility of business [is] to increase its profits" and 
my statement that "the enlightened corporation should try to create 
value for all of its constituencies" are "equivalent." He argues that 
maximizing profits is a private end achieved through social means 
because it supports a society based on private property and free 
markets. If our two statements are equivalent, if we really mean the 
same thing, then I know which statement has the superior "marketing 
power." Mine does. 

Both capitalism and corporations are misunderstood, mistrusted, and 
disliked around the world because of statements like Friedman's on 
social responsibility. His comment is used by the enemies of 
capitalism to argue that capitalism is greedy, selfish, and uncaring. 
It is right up there with William Vanderbilt's "the public be damned" 
and former G.M. Chairman Charlie Wilson's declaration that "what's 
good for the country is good for General Motors, and vice versa." If 
we are truly interested in spreading capitalism throughout the world 
(I certainly am), we need to do a better job marketing it. I believe 
if economists and business people consistently communicated and acted 
on my message that "the enlightened corporation should try to create 
value for all of its constituencies," we would see most of the 
resistance to capitalism disappear. 

Friedman also understands that Whole Foods makes an important 
contribution to society besides simply maximizing profits for our 
investors, which is to "enhance the pleasure of shopping for food." 
This is why we put "satisfying and delighting our customers" as a 
core value whenever we talk about the purpose of our business. Why 
don't Friedman and other economists consistently teach this idea? Why 
don't they talk more about all the valuable contributions that 
business makes in creating value for its customers, for its 
employees, and for its communities? Why talk only about maximizing 
profits for the investors? Doing so harms the brand of capitalism. 

As for Whole Foods' philanthropy, who does have "special competence" 
in this area? Does the government? Do individuals? Libertarians 
generally would agree that most bureaucratic government solutions to 
social problems cause more harm than good and that government help is 
seldom the answer. Neither do individuals have any special competence 
in charity. By Friedman's logic, individuals shouldn't donate any 
money to help others but should instead keep all their money invested 
in businesses, where it will create more social value. 

The truth is that there is no way to calculate whether money invested 
in business or money invested in helping to solve social problems 
will create more value. Businesses exist within real communities and 
have real effects, both good and bad, on those communities. Like 
individuals living in communities, businesses make valuable social 
contributions by providing goods and services and employment. But 
just as individuals can feel a responsibility to provide some 
philanthropic support for the communities in which they live, so too 
can a business. The responsibility of business toward the community 
is not infinite, but neither is it zero. Each enlightened business 
must find the proper balance between all of its constituencies: 
customers, employees, investors, suppliers, and communities.

While I respect Milton Friedman's thoughtful response, I do not feel 
the same way about T.J. Rodgers' critique. It is obvious to me that 
Rodgers didn't carefully read my article, think deeply about my 
arguments, or attempt to craft an intelligent response. Instead he 
launches various ad hominem attacks on me, my company, and our 
customers. According to Rodgers, my business philosophy is similar to 
those of Ralph Nader and Karl Marx; Whole Foods Market and our 
customers are a bunch of Luddites engaging in junk science and fear 
mongering; and our unionized grocery clerks don't care about layoffs 
of workers in Rodgers' own semiconductor industry. 

For the record: I don't agree with the philosophies of Ralph Nader or 
Karl Marx; Whole Foods Market doesn't engage in junk science or fear 
mongering, and neither do 99 percent of our customers or vendors; and 
of Whole Foods' 36,000 employees, exactly zero of them belong to 
unions, and we are in fact sorry about layoffs in his industry. 

When Rodgers isn't engaging in ad hominem attacks, he seems to be 
arguing against a leftist, socialist, and collectivist perspective 
that may exist in his own mind but does not appear in my article. 
Contrary to Rodgers' claim, Whole Foods is running not a "hybrid 
business/charity" but an enormously profitable business that has 
created tremendous shareholder value. 

Of all the food retailers in the Fortune 500 (including Wal-Mart), we 
have the highest profits as a percentage of sales, as well as the 
highest return on invested capital, sales per square foot, same-store 
sales, and growth rate. We are currently doubling in size every three 
and a half years. The bottom line is that Whole Foods stakeholder 
business philosophy works and has produced tremendous value for all 
of our stakeholders, including our investors.

In contrast, Cypress Semiconductor has struggled to be profitable for 
many years now, and their balance sheet shows negative retained 
earnings of over $408 million. This means that in its entire 23-year 
history, Cypress has lost far more money for its investors than it 
has made. Instead of calling my business philosophy Marxist, perhaps 
it is time for Rodgers to rethink his own. 

Rodgers says with passion, "I am proud of what the semiconductor 
industry does—relentlessly cutting the cost of a transistor from $3 
in 1960 to three-millionths of a dollar today." Rodgers is entitled 
to be proud. What a wonderful accomplishment this is, and the 
semiconductor industry has indeed made all our lives better. Then why 
not consistently communicate this message as the purpose of his 
business, instead of talking all the time about maximizing profits 
and shareholder value? Like medicine, law, and education, business 
has noble purposes: to provide goods and services that improve its 
customers' lives, to provide jobs and meaningful work for employees, 
to create wealth and prosperity for its investors, and to be a 
responsible and caring citizen. 

Businesses such as Whole Foods have multiple stakeholders and 
therefore have multiple responsibilities. But the fact that we have 
responsibilities to stakeholders besides investors does not give 
those other stakeholders any "property rights" in the company, 
contrary to Rodgers' fears. The investors still own the business, are 
entitled to the residual profits, and can fire the management if they 
wish. A doctor has an ethical responsibility to try to heal her 
patients, but that responsibility doesn't mean her patients are 
entitled to receive a share of the profits from her practice. 

Rodgers probably will never agree with my business philosophy, but it 
doesn't really matter. The ideas I'm articulating result in a more 
robust business model than the profit-maximization model that it 
competes against, because they encourage and tap into more powerful 
motivations than self-interest alone. These ideas will triumph over 
time, not by persuading intellectuals and economists through argument 
but by winning the competitive test of the marketplace. Someday 
businesses like Whole Foods, which adhere to a stakeholder model of 
deeper business purpose, will dominate the economic landscape. Wait 
and see.  

 
-end
 
 
-Terry Liberty Parker 
Envision UNIVERSAL Libertarianism! 
at http://groups.yahoo.com/group/Libertarian/message/41209 
VoiceCall 1.512.462.1776 
 
 
 
 









ForumWebSiteAt  http://groups.yahoo.com/group/Libertarian  
Yahoo! Groups Links

<*> To visit your group on the web, go to:
    http://groups.yahoo.com/group/Libertarian/

<*> To unsubscribe from this group, send an email to:
    [EMAIL PROTECTED]

<*> Your use of Yahoo! Groups is subject to:
    http://docs.yahoo.com/info/terms/
 


Reply via email to