--- In [email protected], Rick Gaber <[EMAIL PROTECTED]> wrote: > > "Business Week has written a story about companies that were > once considered power houses and now have fallen apart. The > story attributes the downfall to one thing: poor customer > service. Two of the companies are Home Depot and Dell. Home > Depot has lost its way because it de-emphasized customer > service. By comparison, Lowe's has kept the focus on the > customer and has been doing terrific in recent years. Home > Depot says it plans to change things around but Clark is > skeptical. As for Dell, the story is similar. Dell has > continued to outsource most of its customer service and it > has hurt them. In the month of November, 3,000 Dell > customers had to wait at least a half hour to talk to a > human. Dell says it plans to hire a bunch more people to > help with customer service. Clark has a lot of faith in this > company, especially because Michael Dell is involved. > Companies must keep the focus on the customer in order to > remain a top-notch company." -- Clark Howard at > http://clarkhoward.com/shownotes/index.html (which you > should check every day for valuable consumer tips) > > I can personally attest to how HORRRIBLE the customer > service perpetrated by Home Despot has been. ____________________________________________________________________
Haven't been to Lowe'a lately, huh? I shop there frequently abd the service stinks. Just got back in fact after loading and unloading about 600 lbs of pressure treated lumber into the back of my pickup three times - alone! - before getting it right. 3 Lowes employees standing around watching me do it. ------------------------ Yahoo! Groups Sponsor --------------------~--> Everything you need is one click away. Make Yahoo! your home page now. http://us.click.yahoo.com/AHchtC/4FxNAA/yQLSAA/KlSolB/TM --------------------------------------------------------------------~-> ForumWebSiteAt http://groups.yahoo.com/group/Libertarian Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/Libertarian/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
