https://bugs.documentfoundation.org/show_bug.cgi?id=160055
Bug ID: 160055
Summary: Installer for LibreOffice 24.2 bug
Product: LibreOffice
Version: 24.2.1.2 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Installation
Assignee: [email protected]
Reporter: [email protected]
Description:
I installed LibreOffice 24.2 over LibreOffice 7.6 today. When the installer
ran, it did not close my 7.6 session. I restarted my computer when prompted.
After the restart, LibreOffice would not open. I tried from the desktop
shortcut, from the Start (Windows 11) menu and from the file linked to the
shortcut. I had Task Manager running and LibreOffice never showed in the
processes list. I ran the installer again, choosing to repair the install.
After the restart, LibreOffice opened correctly (as far as I can tell).
Steps to Reproduce:
1.Open an older (7.6?) session and check for updates/click on the update alert.
2. Download the installer file, saving it to the computer.
3. Run the installer without closing the existing LibreOffice session first.
4. Reboot the computer when prompted.
5. Try to open LibreOffice.
6. When this fails, open the installer file from the saved location.
7. Choose the option to repair the installation.
8. Reboot the computer when prompted.
9. Attempt to open LibreOffice.
Actual Results:
LibreOffice would not start after step 5. After following steps 6-9,
LibreOffice seems to start correctly.
Expected Results:
The installer should have ended the existing session before attempting to
install the new version of the software.
Reproducible: Didn't try
User Profile Reset: No
Additional Info:
This may have also worked if I had uninstalled LibreOffice and reinstalled from
the installer file. Doing it the way I did preserved my settings (at least my
recent files showed up when I opened the app).
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