https://bugs.documentfoundation.org/show_bug.cgi?id=160099
Bug ID: 160099
Summary: LibreOffice crashing after upgrade
Product: LibreOffice
Version: 24.2.0.3 release
Hardware: All
OS: All
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Installation
Assignee: [email protected]
Reporter: [email protected]
Created attachment 193030
--> https://bugs.documentfoundation.org/attachment.cgi?id=193030&action=edit
crash-info.txt: backtraces with windbg and gdb
I found my LibreOffice installation crashing after my company
rolled out a centralized silent upgrade to 24.2.0.3.
This happened most probably while I had an instance
of LibreOffice and Firefox running.
Now starting from a cmd like this:
cd "C:\Program Files\LibreOffice\program"
soffice.com
Following is shown:
The application cannot be started.
The component manager is not available.
("file:///C:/Program%20Files/LibreOffice/program/types.rdb: no such file at
C:/cygwin64/home/buildslave/source/libo-core/cppuhelper/source/typemanager.cxx:2070")
This happened also after renaming the %APPDATA%\libreoffice folder.
And this might be similar to what bug #123012 describes.
I saved the "C:\Program Files\LibreOffice" folder and did a Repair installation
with the LibreOffice_24.2.0_Win_x86-64.msi file in C:\Windows\Installer.
(Unfortunately windows decided to rename it to fe5b6.msi.)
During the Repair installation it asked to close Firefox.
And later asked for the location of LibreOffice_24.2.0_Win_x86-64.msi again.
Afterwards the installation was working fine again.
A comparison of the saved "C:\Program Files\LibreOffice" and the now working
one shows following differences:
These files are after repair existing, but did not before:
C:\Program Files\LibreOffice\program\types.rdb
C:\Program Files\LibreOffice\program\types\oovbaapi.rdb
C:\Program Files\LibreOffice\program\types\oovbaapi.rdb
C:\Program Files\LibreOffice\share\config\images_colibre.zip
Different, no error found inside both:
C:\Program Files\LibreOffice\program\logs\maintenanceservice-install.log
>From my point of view it would be a better user experience if
the missing types.rdb could be warned about with a dialog message,
maybe with the hint to do a repair install.
And maybe avoiding the crash completely and just exit.
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