https://bugs.documentfoundation.org/show_bug.cgi?id=161292
Bug ID: 161292
Summary: Windows MAR autoupdate breaks the whole application
due to python version change
Product: LibreOffice
Version: 24.2.2.2 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Installation
Assignee: [email protected]
Reporter: [email protected]
I turned on the MAR autoupdate feature for my Windows 24.2 installation. The
update went fine once previously, updating to version 24.2.2.1. A recent
update (around May 24th) broke the whole LibreOffice, however.
When I started the application from a shortcut icon, the autoupdate splash
screen appeared and the update process completed. Then the regular LO splash
screen appeared but the application window didn't appear. Starting application
a second time made no difference, only splash screen, no application window.
Starting application from command line revealed more details:
Python path configuration:
PYTHONHOME =
'D:\Programs\LibreOffice\24.2.autoupdate\program\..\program\python-core-3.8.19'
PYTHONPATH =
'D:\Programs\LibreOffice\24.2.autoupdate\program\..\program\python-core-3.8.19\lib;D:\Programs\LibreOffice\24.2.autoupdate\program\..\program\python-core-3.8.19\lib\site-packages;D:\Programs\LibreOffice\24.2.autoupdate\program\..\program'
program name = 'python'
isolated = 0
environment = 1
user site = 1
import site = 1
sys._base_executable =
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\soffice.bin'
sys.base_prefix =
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\..\\program\\python-core-3.8.19'
sys.base_exec_prefix =
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\..\\program\\python-core-3.8.19'
sys.executable =
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\soffice.bin'
sys.prefix =
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\..\\program\\python-core-3.8.19'
sys.exec_prefix =
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\..\\program\\python-core-3.8.19'
sys.path = [
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\..\\program\\python-core-3.8.19\\lib',
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\..\\program\\python-core-3.8.19\\lib\\site-packages',
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\..\\program',
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\python38.zip',
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\..\\program\\python-core-3.8.19\\DLLs',
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program\\..\\program\\python-core-3.8.19\\lib',
'D:\\Programs\\LibreOffice\\24.2.autoupdate\\program',
]
Fatal Python error: init_fs_encoding: failed to get the Python codec of the
filesystem encoding
Python runtime state: core initialized
ModuleNotFoundError: No module named 'encodings'
It turns out that after autoupdate, the program\python-core-3.8.18\ (likely the
version for LO 24.2.2.1) directory is empty, yet program\python-core-3.8.19\
directory doesn't exist, so LO fails to start due to missing python.
The application doesn't start now so I can't provide accurate version
information. But the following is the version information for the 7.6.7
version installed on the same machine, in case it's helpful:
CPU threads: 12; OS: Windows 10.0 Build 22631; UI render: default; VCL: win
Locale: zh-CN (zh_CN); UI: en-US
Calc: CL threaded
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