https://bugs.documentfoundation.org/show_bug.cgi?id=170586
Bug ID: 170586
Summary: LibreOffice fails to start
Product: LibreOffice
Version: 26.2.0.0 alpha0+ master
Hardware: All
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Base
Assignee: [email protected]
Reporter: [email protected]
Description:
Attempting to run LibreOffice on my Windows 11 laptop fails with windows
exception code 0xc0000409:
Faulting application name: soffice.bin, version: 26.2.0.3, time stamp:
0x697a8f86
Faulting module name: ucrtbase.dll, version: 10.0.26100.7623, time stamp:
0x53a0792e
Exception code: 0xc0000409
Fault offset: 0x00000000000a4ace
Faulting process id: 0x1680
Faulting application start time: 0x1DC9510A65C4EAA
Faulting application path: C:\Program Files\LibreOffice\program\soffice.bin
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: a6ee6244-3995-4e4c-a976-3484623f4335
Faulting package full name:
Faulting package-relative application ID:
I was getting this error with version 25.8.4 so tried 26.2.0 with the same
result. Current work around is to use the portable version from USB but this is
less than perfect.
Same error when launching in safe mode.
Since the first time I experienced this error I have completely rebuilt the
Windows environment, clean install, which fixed an issue I had with BT drivers
but has not fixed the issue with LibreOffice. Dell technicians have crawled
through the machine and insist that everything is fine
Steps to Reproduce:
1. Attempt to launch any LibreOffice application
2.
3.
Actual Results:
Fails to load. Windows event viewer provided application crashing event details
as above as above. Also shows windows error report:
Fault bucket 2055643831525638820, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: soffice.bin
P2: 26.2.0.3
P3: 697a8f86
P4: ucrtbase.dll
P5: 10.0.26100.7623
P6: 53a0792e
P7: 00000000000a4ace
P8: c0000409
P9: 0000000000000007
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3316a3a3-2918-4bb1-a463-6b36aaea703c.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0461afce-eb28-4dd3-ab9c-f85dd9d3c76e.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7cec1ec2-e8e0-4cf9-814a-0ec1dfa6a954.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6206fbb2-70a6-42a7-938d-bcc68b78e0df.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.beedceba-f4e3-498b-8251-3e724fc8dfab.tmp.xml
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_soffice.bin_e92b9dee5cc3414c7de69ec114878d42eabfda9_72cacac2_771ba657-d866-4092-af4e-d76b9dce86f8
Analysis symbol:
Rechecking for solution: 0
Report Id: a6ee6244-3995-4e4c-a976-3484623f4335
Report Status: 268435456
Hashed bucket: 1a4d8377d35e7f1aac871d2c6acf02a4
Cab Guid: 0
Expected Results:
Application starts
Reproducible: Always
User Profile Reset: Yes
Additional Info:
report.wer file contains:
Version=1
EventType=BEX64
EventTime=134145987663844303
ReportType=2
Consent=1
UploadTime=134145987667917721
ReportStatus=268435456
ReportIdentifier=771ba657-d866-4092-af4e-d76b9dce86f8
IntegratorReportIdentifier=a6ee6244-3995-4e4c-a976-3484623f4335
Wow64Host=34404
NsAppName=soffice.bin
OriginalFilename=soffice.bin
AppSessionGuid=00001680-0001-0035-aa4e-5ca61095dc01
TargetAppId=W:00063ddf9e4a26b25306d97efa6678c4c61d00000904!0000c187ea72b8236d0fbf2184a4014fa56b2f2969d3!soffice.bin
TargetAppVer=2026//01//28:22:36:54!29cf9e!soffice.bin
BootId=4294967295
TargetAsId=352
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=1a4d8377d35e7f1aac871d2c6acf02a4
Response.BucketTable=5
Response.LegacyBucketId=2055643831525638820
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=soffice.bin
Sig[1].Name=Application Version
Sig[1].Value=26.2.0.3
Sig[2].Name=Application Timestamp
Sig[2].Value=697a8f86
Sig[3].Name=Fault Module Name
Sig[3].Value=ucrtbase.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.26100.7623
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=53a0792e
Sig[6].Name=Exception Offset
Sig[6].Value=00000000000a4ace
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000007
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.26200.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=153f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=153fcb5673cbfcc9908c8ca3ec0ca9c4
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=27b9
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=27b9afbaaef2e0af6d3f74871ba2123c
UI[2]=C:\Program Files\LibreOffice\program\soffice.bin
LoadedModule[0]=C:\Program Files\LibreOffice\program\soffice.bin
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[6]=C:\Program Files\LibreOffice\program\sal3.dll
LoadedModule[7]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[8]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[9]=C:\WINDOWS\System32\sechost.dll
LoadedModule[10]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[11]=C:\WINDOWS\System32\ole32.dll
LoadedModule[12]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[13]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[14]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[15]=C:\WINDOWS\System32\win32u.dll
LoadedModule[16]=C:\WINDOWS\System32\combase.dll
LoadedModule[17]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[18]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[19]=C:\WINDOWS\System32\USER32.dll
LoadedModule[20]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[22]=C:\WINDOWS\System32\wintypes.dll
LoadedModule[23]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[24]=C:\Program Files\LibreOffice\program\mergedlo.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\wer.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\MSVCP140_1.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[30]=C:\Program Files\LibreOffice\program\clewlo.dll
LoadedModule[31]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[32]=C:\Program Files\LibreOffice\program\clucene.dll
LoadedModule[33]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[34]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[35]=C:\Program Files\LibreOffice\program\cppu3.dll
LoadedModule[36]=C:\Program Files\LibreOffice\program\epoxy.dll
LoadedModule[37]=C:\Program Files\LibreOffice\program\cppuhelper3MSC.dll
LoadedModule[38]=C:\Program Files\LibreOffice\program\etonyek.dll
LoadedModule[39]=C:\Program Files\LibreOffice\program\gpgmepp.dll
LoadedModule[40]=C:\Program Files\LibreOffice\program\i18nlangtag.dll
LoadedModule[41]=C:\Program Files\LibreOffice\program\jvmfwklo.dll
LoadedModule[42]=C:\Program Files\LibreOffice\program\jvmaccesslo.dll
LoadedModule[43]=C:\Program Files\LibreOffice\program\mwaw.dll
LoadedModule[44]=C:\Program Files\LibreOffice\program\odfgen.dll
LoadedModule[45]=C:\Program Files\LibreOffice\program\orcus.dll
LoadedModule[46]=C:\Program Files\LibreOffice\program\pdfiumlo.dll
LoadedModule[47]=C:\Program Files\LibreOffice\program\raptor2.dll
LoadedModule[48]=C:\Program Files\LibreOffice\program\librdf.dll
LoadedModule[49]=C:\Program Files\LibreOffice\program\revenge.dll
LoadedModule[50]=C:\Program Files\LibreOffice\program\salhelper3MSC.dll
LoadedModule[51]=C:\Program Files\LibreOffice\program\wpd.dll
LoadedModule[52]=C:\Program Files\LibreOffice\program\staroffice.dll
LoadedModule[53]=C:\Program Files\LibreOffice\program\skialo.dll
LoadedModule[54]=C:\Program Files\LibreOffice\program\wpg.dll
LoadedModule[55]=C:\Program Files\LibreOffice\program\wps.dll
LoadedModule[56]=C:\Program Files\LibreOffice\program\xmlreaderlo.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[58]=C:\Program Files\LibreOffice\program\Argon2OptDll.dll
LoadedModule[59]=C:\Program Files\LibreOffice\program\CoinMP.dll
LoadedModule[60]=C:\Program Files\LibreOffice\program\libcurl.dll
LoadedModule[61]=C:\WINDOWS\System32\Normaliz.dll
LoadedModule[62]=C:\Program Files\LibreOffice\program\ifbclient.dll
LoadedModule[63]=C:\Program Files\LibreOffice\program\icuuc78.dll
LoadedModule[64]=C:\Program Files\LibreOffice\program\icuin78.dll
LoadedModule[65]=C:\Program Files\LibreOffice\program\lcms2.dll
LoadedModule[66]=C:\Program Files\LibreOffice\program\libxml2.dll
LoadedModule[67]=C:\Program Files\LibreOffice\program\libexslt.dll
LoadedModule[68]=C:\Program Files\LibreOffice\program\libxslt.dll
LoadedModule[69]=C:\Program Files\LibreOffice\program\nspr4.dll
LoadedModule[70]=C:\Program Files\LibreOffice\program\lpsolve55.dll
LoadedModule[71]=C:\Program Files\LibreOffice\program\nss3.dll
LoadedModule[72]=C:\Program Files\LibreOffice\program\libxmlsec-mscng.dll
LoadedModule[73]=C:\Program Files\LibreOffice\program\libxmlsec.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[78]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.26100.7309_none_6ef0f1d03dc91a12\gdiplus.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\MFPlat.DLL
LoadedModule[80]=C:\WINDOWS\SYSTEM32\MFPlay.DLL
LoadedModule[81]=C:\WINDOWS\SYSTEM32\MFReadWrite.dll
LoadedModule[82]=C:\WINDOWS\System32\shcore.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\NETAPI32.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\oledlg.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\MSVCP140_2.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\HTTPAPI.dll
LoadedModule[91]=C:\Program Files\LibreOffice\program\reglo.dll
LoadedModule[92]=C:\Program Files\LibreOffice\program\unoidllo.dll
LoadedModule[93]=C:\Program Files\LibreOffice\program\orcus-parser.dll
LoadedModule[94]=C:\Program Files\LibreOffice\program\rasqal.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\FONTSUB.dll
LoadedModule[96]=C:\WINDOWS\SYSTEM32\USP10.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[98]=C:\Program Files\LibreOffice\program\plc4.dll
LoadedModule[99]=C:\Program Files\LibreOffice\program\nssutil3.dll
LoadedModule[100]=C:\Program Files\LibreOffice\program\plds4.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[103]=C:\Program Files\LibreOffice\program\storelo.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
LoadedModule[106]=C:\WINDOWS\SYSTEM32\davhlpr.dll
LoadedModule[107]=C:\Program Files\LibreOffice\program\icudt78.dll
LoadedModule[108]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[109]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[110]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
LoadedModule[112]=C:\WINDOWS\SYSTEM32\iphlpapi.dll
LoadedModule[113]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[114]=C:\WINDOWS\SYSTEM32\dbgcore.DLL
LoadedModule[115]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[116]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[117]=C:\Program Files\LibreOffice\program\vclplug_winlo.dll
LoadedModule[118]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[119]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[120]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[121]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[122]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[123]=C:\Program Files\LibreOffice\program\mscx_uno.dll
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FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=LibreOffice
AppPath=C:\Program Files\LibreOffice\program\soffice.bin
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=F93C25BF82BF86574A709EB2F339F728
MetadataHash=-1875257937
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