https://bugs.freedesktop.org/show_bug.cgi?id=81468

Julien Nabet <[email protected]> changed:

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--- Comment #12 from Julien Nabet <[email protected]> ---
helplibreoffice:

1) Is the file opened in local hard disk or network shares?

2) What precise Java version do they use? LibreOffice on Windows needs Java 32
bits. 

3) Let's say a Calc file which we'll call "testFile" crashed. If they opened
again this same file and close it without doing anything at all, does it crash
too?

4) Do they have this problem with only 1 computer, several or all of them?

5) Did they try the raw method:
- uninstall
- rename (or delete if not necessary) user profile
https://wiki.documentfoundation.org/UserProfile#Windows
- clean Windows registry with a free tool (eg: ccleaner)
- install again
?

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